Abstract
E-commerce, purchase activities on the Web became more and more important. However, there is an abundance of information which makes it increasingly difficult to find a desired piece of information. Thus, recommender systems are a valuable and convenient tool to overcome this problem. A lot of studies investigated factors which contribute to the satisfaction with the usage of websites. However, research considering the peculiarities of recommenders is very limited. This study aims to enhance an appropriate model explaining satisfaction with and commitment to recommender systems which are not limited to pure information retrieval. An empirical investigation was conducted evaluating three different recommender systems (flight, travel, digital cameras). Findings suggest a strong influence from on-line experiences such as trust, flow, and exploratory browsing. These factors, in turn, are partially driven by personal characteristics such as internet expertise, product involvement, and internet purchase attitudes.
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Zins, A.H., Bauernfeind, U. (2005). Explaining Online Purchase Planning Experiences with Recommender Websites. In: Frew, A.J. (eds) Information and Communication Technologies in Tourism 2005. Springer, Vienna. https://doi.org/10.1007/3-211-27283-6_13
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DOI: https://doi.org/10.1007/3-211-27283-6_13
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-24148-6
Online ISBN: 978-3-211-27283-1