Abstract
Tourism is an information-intensive industry but, unless the key components of this information (and how they fit together) are known, it is unlikely that maximum use will be made of it — i.e. an ‘information architecture’ is required. Recently, much activity has been directed towards the development of key components of a tourism information architecture. We contend, however, it is imperative that such an architecture must capture and model the change and complex dynamics inherent in the industry. This paper reports on a recently-completed Australian research project directed towards this end and provide an example of how an architecture might be employed in destination development research and policy-making.
Preview
Unable to display preview. Download preview PDF.
References
ABS (2004). Australian Tourism Satellite Account, (ABS Cat. No. 5249), Australian Bureau of Statistics, Canberra, Australia.
Andersen, D.F., Richardson, G.P. and Vennix, J.A.C. (1997). “Group Model Building: Adding More Science to the Craft”, System Dynamics Review, 13(2), 187–201.
Berners-Lee, T., Hendler, J. and Lassila, O. (2001). “The Semantic Web”, Scientific American, 284(5), 34–43.
Buhalis, D. (2000). “Marketing the Competitive Destination of the Future”, Tourism Management, 21(1), 97–116.
Butler, R. (1980). “The Concept of a Tourism Area Cycle of Evolution: Implications for Resources”, Canadian Geographer, 24(1), 5–12.
Campbell, B.R. (2000). Business Process Modelling: A System Dynamics Perspective, unpublished MSc(Hons) dissertation, Macqurie University, Sydney.
Carson, D. and Sharma, P., (2002). “A Model of Australian Tourism Information: Implications for Information Systems” in Woeber, K.W., Frew, A.J. and Hitz, M., (eds), Information and Communication Technologies in Tourism 2002, Springer, Vienna, 49–58.
Carson, D. and Richards, F., (2004). “Delivering Technological Innovation in Tourism: Considerations in the Implementation of Decipher” in Frew, A.J. and O'Connor, P., (eds), Information and Communication Technologies in Tourism 2004, Springer, Vienna, 1–11.
Coyle, R.G. (1996). System Dynamics Modelling: A Practical Approach, Chapman and Hall, London.
Dangerfield, B. and Roberts, C. (1995). “Projecting Dynamic Behavior in the Absence of a Model: An Experiment”, System Dynamics Review, 11(2), 157–172.
Drucker, P. (1999). Management Challenges for the 21st Century. HarperBusiness, NY.
Forrester, J.W. (1961). Industrial Dynamics, MIT Press, Cambridge, MA.
Galloway, L., Woollett, G. and Watts, G. (2004). “QGEM-T: A General Equilibrium Model of Tourism”, a paper presented to the Tourism Futures Conference 2004, Townsville, Australia, 3–6 August, [online] retrieved 17 August 2004, available at website address www.oesr.qld.gov.au.
Hamel, G. and Valikangas, L. (2003). “The Quest for Resilience”, Harvard Business Review, 81(9), 52–65.
Hamilton, D. (1994). “Unjustified Optimism in Information Systems Strategic Planning”, Proceedings of the 5th Australasian Conference on Information Systems, Melbourne, Australia, 27–29 September, 661–673.
Hammer, M. (2004). “Deep Change”, Harvard Business Review, 82(4), 85–93.
Hopken, W. (2002). Analysis of Tourism Standards. 2nd Harmonise Workshop, Innsbruck, 22 January.
HPS (1994). ithink Technical Documentation, High Performance Systems, Hanover, NH.
Legasto, A.A. and Maciariello, J. (1980). “System Dynamics: A Critical Review”, in Legasto, A.A., Forrester, J.W. and Lyneis, J.M., (eds), System Dynamics, TIMS Studies in Management Sciences, 14, North-Holland, NY.
McGrath, G.M. (2003). “Semantic Web Services Delivery: Lessons From the Information Systems World”, Proceedings of the 7th Pacific-Asia Conference on Information Systems, Adelaide, South Australia, 10–13 July, 222–235.
Maani, K.E. and Cavana, R.Y. (2000). Systems Thinking and Modelling: Understanding Change and Complexity, Prentice-Hall, Auckland, New Zealand.
Markus, M.L. and Tanis, C. (2000). “The Enterprise System Experience — From Adoption to Success” in Zmud, R.W. (ed.), Framing the Domains of IT Research: Glimpsing the Future Through the Past, Pinnaflex Educational Resources Inc., Cincinnati, OH.
Martin, J. (1982). Strategic Data Planning Methodologies, Prentice-Hall, Englewood Cliffs, NJ.
Missikoff, M., Werthner, H., Hopken, W., Dell'Orba, M., Fodor, O., Formica, A. and Taglino, F., (2003). “Harmonise: Towards Interoperability in the Tourism Domain” in Frew, A.J., Hitz, M. and O'Connor, P., (eds), Information and Communication Technologies in Tourism 2003, Springer, Vienna, 58–66.
Morrison, A. J. and King, B.E.M. (2002). “Small Tourism Businesses and E-Commerce: Victorian Tourism Online”, Tourism and Hospitality Research, 4(2), 104–115.
Nodder, C, D. Mason D., Ateljevic, J. and Milne, S., (2003). “ICT Adoption and Use in New Zealand's Small and Medium Tourism Enterprises: A Cross-Sectoral Perspective” in Frew, A.J., Hitz, M. and O'Connor, P., (eds), Information and Communication Technologies in Tourism 2003, Springer, Vienna, 355–363.
O'Brien, P.F. (1999). “Matching Traveller Preferences to Destination and Product Characteristics: It's All a Matter of Semantics” in Buhalis, D. and Schertler, W., (eds), Information and Communication Technologies in Tourism 1999, Springer, Vienna, 130–139.
Pettigrew, A. and Whipp, R. (1991). Managing Change for Competitive Success. Blackwell, UK.
Pettigrew, A; Woodman, R; and Cameron, K. (2001). “Studying Organizational Change And Development: Challenges For Future Research,” Academy of Management Journal, 44(4), 697–713.
Sharma, P., Carson, D. and DeLacy, T., (2000). “Developing a Business Information Data Warehouse for the Australian Tourism Industry — A Strategic Response” in Fesenmaier, D.R., Klein, S. and Buhalis, D., (eds), Information and Communication Technologies in Tourism 2000, Springer, Vienna, 147–156.
Shiple, J. (2004). “Information Architecture Tutorial Overview”, [online] retrieved 6 October 2004, available at website http://webmonkey/.wired.com/webmonkey/design/site_building/tutorials.
Vennix, J.A.M. (1996). Group Model Building: Facilitating Team Learning Using System Dynamics, Wiley, Chichester, UK.
Ricci, F. and Delgado, J. eds. (2004). Information Technology and Tourism (Special Issue on Travel Recommender Systems), 6(3).
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 Springer-Verlag Wien
About this paper
Cite this paper
McGrath, G.M., More, E. (2005). An Extended Tourism Information Architecture: Capturing and Modelling Change. In: Frew, A.J. (eds) Information and Communication Technologies in Tourism 2005. Springer, Vienna. https://doi.org/10.1007/3-211-27283-6_1
Download citation
DOI: https://doi.org/10.1007/3-211-27283-6_1
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-24148-6
Online ISBN: 978-3-211-27283-1