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Knowledge Management for a Large Service-Oriented Corporation

  • Sylvia C. Wong
  • Richard M. Crowder
  • Nigel R. Shadbolt
  • Gary B. Wills
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4333)

Abstract

The design and maintenance of complex engineering systems such as a jet engine generates a significant amount of documentation. Increasingly, aerospace manufacturers are shifting their focus from selling products to providing services. As a result, when designing new products, engineers must increasingly consider the engine’s complete life-cycle as part of the design process. To identify possible areas of concern, engineers must obtain knowledge gained from the entire life of similar engines. However, because of the size and distributed nature of the company’s operation, engineers often do not have access to front-line maintenance data. In addition, the large number of documents accrued makes it impossible for them to be examined thoroughly. This paper presents a prototype knowledge-based document repository for such an application. It searches and analyzes distributed document resources, and provides engineers with a summary view of the underlying knowledge. The aim is to allow engineers to incorporate maintenance issues into the initial design. Unlike existing document repositories and digital libraries, our approach is knowledge-based, where users browse summary reports instead of following suggested links. To test the validity of our proposed architecture, we have developed and deployed a working prototype.

Keywords

Knowledge Management Digital Library Knowledge Repository Maintenance Event Complex Engineering System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Sylvia C. Wong
    • 1
  • Richard M. Crowder
    • 1
  • Nigel R. Shadbolt
    • 1
  • Gary B. Wills
    • 1
  1. 1.School of Electronics and Computer ScienceUniversity of SouthamptonUK

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