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Increasing Search Quality with the Semantic Desktop in Proposal Development

  • Mark Siebert
  • Pierre Smits
  • Leo Sauermann
  • Andreas Dengel
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4333)

Abstract

Quicker response times and less production costs of proposal development require further automation of sales assistant functionality in CRM environments. Automation still struggles with the handling of abstraction and the subjective character of knowledge. Based on the knowledge creation framework the paper outlines and tests the increase of search quality with Semantic Desktop technology. The discussion of peer-to-peer settings and semantic concepts illustrates the influence of individual perspectives on search quality. It reveals first potentials and benefits for process-integration, like semantic CRM and illustrates approaches to increase knowledge worker’s productivity.

Keywords

Local Search Knowledge Management Customer Requirement Knowledge Object Sales Manager 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Mark Siebert
    • 1
  • Pierre Smits
    • 2
  • Leo Sauermann
    • 3
  • Andreas Dengel
    • 3
    • 4
  1. 1.Siemens Business Services GmbH und Co OHGMunichGermany
  2. 2.BTU CottbusGermany
  3. 3.KM DeptDFKIKaiserslauternGermany
  4. 4.CS DeptDFKIKaiserslauternGermany

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