Implementing an ISO 9001 Certified Process
This paper presents a case study of how a Norwegian company introduced an ISO certified process. By identifying the company’s strong and weak sides plus the expectations and fears of the developers, we managed to introduce process changes in an efficient manner. By reusing the existing processes and procedures used in the company, the additions needed in order to be ISO 9001confromant was surprisingly small – only 37 pages. The way we worked to achieve our goal can serve as a starting point to other companies that are in the same situation as our company – a company with lots of good processes and procedures but without the framework needed to make it ISO 9001 conform.
KeywordsCustomer Satisfaction Quality Management System Software Process Improvement Successful Company Norwegian Company
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