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Processing of Requests in Estonian Institutional Dialogues: Corpus Analysis

  • Mare Koit
  • Maret Valdisoo
  • Olga Gerassimenko
  • Tiit Hennoste
  • Riina Kasterpalu
  • Andriela Rääbis
  • Krista Strandson
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4188)

Abstract

The paper analyses, how an information operator processes a customer’s requests. The study is based on the Estonian dialogue corpus. Our further aim is to develop a dialogue system (DS) which interacts with a user in Estonian and recognises, interprets and grants a user’s requests automatically. There are two main classes of computational models of the interpretation of dialogue acts – cue-based and inferential-based. In this paper, we try to combine these two approaches. The corpus analysis demonstrates that a number of linguistic cues can be found which can be used by a DS for recognising requests in Estonian. The DS will use linguistic cues in order to recognise a dialogue act type. After that, a frame of the act will be activated and filled in in order to interpret (understand) the act and to generate a responding act. A simple regular grammar is used for the dialogue management.

Keywords

Travel Agency Dialogue System Automatic Recognition Learn Vector Quantization Conversation Analysis 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Mare Koit
    • 1
  • Maret Valdisoo
    • 1
  • Olga Gerassimenko
    • 1
  • Tiit Hennoste
    • 1
    • 2
  • Riina Kasterpalu
    • 1
  • Andriela Rääbis
    • 1
  • Krista Strandson
    • 1
  1. 1.University of TartuTartuEstonia
  2. 2.University of HelsinkiHelsinkiFinland

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