Introducing Case Management: Opening Workflow Management’s Black Box

  • Kees Kaan
  • Hajo A. Reijers
  • Peter van der Molen
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4102)


Workflow management systems are very adequate for supporting the flow of work through enterprises, but do not deliver coordination support to end-users within the work items they perform. In this paper, the concept of case management is introduced, which specifically targets this type of support. Its associated technology is intended to be used as a harmonious extension of workflow technology, instead of a competing system. A discussion in some depth is presented of the concept, methods, and technology of case management, as well as experiences with its application in industry.


Case Management Business Process Work Item Computer Support Cooperative Work Loan Application 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Kees Kaan
    • 1
  • Hajo A. Reijers
    • 2
  • Peter van der Molen
    • 1
  1. 1.Gyata BPI ConsultantsMeerkerkThe Netherlands
  2. 2.Department of Technology Management , Information Systems GroupTechnische Universiteit EindhovenEindhovenThe Netherlands

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