Surviving in today’s competitive market demands that enterprises improve the efficiency of their business processes not only by their automation, as they have done for years, but also by gaining intelligence about processes that reduce costs and improve performance. Business Process Intelligence (BPI) is an emerging, interdisciplinary area that aims at developing models, techniques and tools to improve different aspects of how business processes are modeled and conducted. BPI is not only the application of Business Intelligence techniques to business processes but it also integrates contributions from other research areas like BAM (Business Activity Monitoring), BOM (Business Operations Management), BPM (Business Performance Management), and others.
KeywordsBusiness Process Business Intelligence Exception Handling Retail Industry Interdisciplinary Area
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