The E-Government Melting Pot: Lacking New Public Management and Innovation Flavor?

  • Møyfrid Kårstad Sannarnes
  • Helle Zinner Henriksen
  • Kim Viborg Andersen
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4084)


The paper argues that e-government literature has by large not infused New Public Management (NPM) literature or innovation studies on e-government. Rather, e-government literature has used relative simple frameworks and observations from the NPM and innovation studies and applied them in studies of e-government implementation. Based on a literature review of 60 peer and double blind reviewed scientific studies, this paper argues that the domain has only been subject to research for about half a decade and that the domain is still unexplored in many aspects. One major absence is a lack of cross referencing of studies and limited number of cumulative studies on whether e-government can aid NPM or fuel innovation. However, the good news is that the literature review demonstrates that researchers entering the domain mainly base their research on empirical studies.


Public Sector Public Management Research Type Research Category Public Sector Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Hood, C.: Explaining Economic Policy Reversals. Open University Press, Buckingham (1994)Google Scholar
  2. 2.
    Page, S.: What’s New about the New Public Management? Administrative Change in the Human Services. Public Administration Review 65(6), 713–727 (2005)CrossRefGoogle Scholar
  3. 3.
    Osborne, D., Gaebler, T.: Reinventing government. Addison-Wesley, Reading Mass (1992)Google Scholar
  4. 4.
    Grönlund, Å.: Introducing e-Gov: History, Definitions, and Issues. Communications of the Association for Information Systems 15, 713–729 (2004)Google Scholar
  5. 5.
    West, D.M.: E-Government and the Transformation of service Delivery and Citizen Attitudes. Public Administration Review 64(1), 15–27 (2004)CrossRefGoogle Scholar
  6. 6.
    Lenk, K., Traunmüller, R.: Broadening the Concept of Electronic Government. In: Prins, J.E.J. (ed.) Designing E-Government. On the Crossroad of Technological Innovation and Institutional Change, pp. 63–74. Kluwer, The Hague (2001)Google Scholar
  7. 7.
    Margetts, H., Dunleavy, P., Bastow, S., Tinkler, J.: Leaders and Followers: Egovernment, Policy Innovation and Policy Transfer in the European Union. Paper presented at the EUSA Conference, Nashville, Tennessee, March 27 (2003)Google Scholar
  8. 8.
    CoBrA: eGovernment Beyond 2005. Modern and Innovative Public Administrations in the 2010 horizon (2005), (Accessed January 20, 2006)
  9. 9.
    Scott Poole, M., Van de Ven, A.: Handbook of Organizational Change and Innovation. Oxford University Press, Oxford (2004)Google Scholar
  10. 10.
    Fagerberg, J., Mowery, D., Nelson, R.: The Oxford Handbook of Innovation. Oxford University Press, Oxford (2005)Google Scholar
  11. 11.
    Lundvall, B.-Å.: Innovation, Growth and Social Cohesion. The Danish Model. Edward Elgar, Cheltenham (2002)Google Scholar
  12. 12.
    Tupper, A.: The contested terrain of Canadian public administration in Canada’s third century. Journal of Canadian Studies 35(4), 142–160 (2001)Google Scholar
  13. 13.
    Andersen, K.V., Henriksen, H.Z.: E-government research: Domains and Application Areas 1998-2003. International Journal of Electronic Government Research 1(4), 26–44 (2005)CrossRefGoogle Scholar
  14. 14.
    Swan, J., Scarbrough, H., Preston, J.: Knowledge Management: The next fad to forget people? In: Proceedings of ECIS 1999, Copenhagen, Denmark, pp. 668–678 (1999)Google Scholar
  15. 15.
    Grönlund, Å.: State of the Art in e-Gov Research – A Survey. In: Traunmüller, R. (ed.) EGOV 2004. LNCS, vol. 3183, pp. 178–185. Springer, Heidelberg (2004)CrossRefGoogle Scholar
  16. 16.
    Chen, W., Hirschheim, R.: A Paradigmatic and Methodological Examination of Information Systems Research from 1991 to 2001. Information Systems Journal 14, 197–235 (2004)CrossRefGoogle Scholar
  17. 17.
    Kettl, D.: The Global Public Management Revolution. Brookings Institution, Washington (2000)Google Scholar
  18. 18.
    Lynn, L.: A Critical analysis of the New Public Management. International Public Management Journal 1(1), 107–123 (1998)CrossRefGoogle Scholar
  19. 19.
    Dunleavy, P., Margetts, H., Bastow, S., Tinkler, J.: New Public Management Is Dead-Long Live Digital-Era Governance. Journal of Public Administration Research and Theory 8, 1–28 (2005)Google Scholar
  20. 20.
    Criado, J.I., Ramilo, M.C.: E-government in practice: An analysis of Web site orientation to the citizens in Spanish municipalities. The International Journal of Public Sector Management 16(3), 191–218 (2003)CrossRefGoogle Scholar
  21. 21.
    Hazlett, S.-A., Hill, F.: E-government: the realities of using IT to transform the public sector. Managing Service Quality 13(6), 445–452 (2003)CrossRefGoogle Scholar
  22. 22.
    Archer, N.P.: An overview of the change management process in eGovernment. International Journal of Electronic Business 3(1), 68–87 (2005)CrossRefGoogle Scholar
  23. 23.
    McNeal, R.S., Tolbert, C.J., Mossberger, K., Dotterweich, L.J.: Innovating in digital government in the American states. Social Science Quarterly 84(1), 52–70 (2003)CrossRefGoogle Scholar
  24. 24.
    Scherlis, W.L., Eisenberg, J.: IT research, innovation, and e-government. Communications of the ACM 46(1), 67–68 (2003)CrossRefGoogle Scholar
  25. 25.
    Hinnant, C.C., O’Looney, J.A.: Examining Pre-Adoption Interest in Online Innovations: An Exploratory Study of E-Service Personalization in the Public Sector. IEEE Transactions on Engineering Management 50(4), 436–447 (2003)CrossRefGoogle Scholar
  26. 26.
    Carter, L., Belanger, F.: The utilization of e-government services: citizen trust, innovation and acceptance factors. Information Systems Journal 15(1), 5–25 (2005)CrossRefGoogle Scholar
  27. 27.
    Saxena, K.B.C.: Towards excellence in e-governance. International Journal of Public Sector Management 18(6), 498–513 (2005)CrossRefGoogle Scholar
  28. 28.
    Teicher, J., Hughes, O., Dow, N.: E-government: a new route to public sector quality. Managing Service Quality 12(6), 384–393 (2002)CrossRefGoogle Scholar
  29. 29.
    Hughes, V., Love, P.E.D.: Toward cyber-centric management of policing: back to the future with information and communication technology. Industrial Management & Data Systems 104(7), 604–612 (2004)CrossRefGoogle Scholar
  30. 30.
    Davison, R.M., Wagner, C., Ma, L.C.K.: From government to e-government: a transition model. Information Technology & People 18(3), 280–299 (2005)CrossRefGoogle Scholar
  31. 31.
    Griffin, D., Halpin, E.: An Exploratory Evaluation of UK Local e-Government. From an Accountability Perspective 3(1), 13–28 (2005)Google Scholar
  32. 32.
    Collins, N., Butler, P.: The marketplace, E-government and E-democracy. Irish Marketing Review 15(2), 86–93 (2002)Google Scholar
  33. 33.
    Webster, J., Watson, R.T.: Analyzing the Past to Prepare for the Future: Writing a Literature Review. MIS Quarterly 26(2), xiii-xxiii (2002)Google Scholar
  34. 34.
    Lewis, M.W., Grimes, A.J.: Metatriangulation: Building theory from multiple paradigms. Academy of Management Review 24(4), 672–690 (1999)CrossRefGoogle Scholar
  35. 35.
    Cooper, H.M.: Synthesizing Research: A Guide for Literature Reviews, 3rd edn. Sage Publications, Thousand Oaks (1998)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Møyfrid Kårstad Sannarnes
    • 1
  • Helle Zinner Henriksen
    • 2
  • Kim Viborg Andersen
    • 2
  1. 1.Department of Information SystemsAgder University CollegeKristiansandNorway
  2. 2.Department of InformaticsCopenhagen Business SchoolFredriksbergDenmark

Personalised recommendations