ROI Analysis in e-Government Assessment Trials: The Case of Sistema Piemonte

  • Tommaso Carratta
  • Lucy Dadayan
  • Enrico Ferro
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4084)


Assessing the returns of public investments in information and communication technologies (ICT) poses important practical and research challenges. Scholars and practitioners that have embarked in ICT assessment activities have encountered many difficulties which, to a large extent, have remained pending issues. This paper reviews the exiting literature on public return on investment (ROI) and presents an assessment conducted on an Italian circuit of eGovernment services. The paper intends to share the experience gained from our study with the rest of research community. Also, it proposes a perspective on public ROI that differs from a strictly bottom line approach to stimulate a debate on the role of such evaluation activities in the process of eGovernment implementation.


Public Sector Organization Private Sector Organization eGovernment Service Productivity Paradox eGovernment Project 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Tommaso Carratta
    • 1
  • Lucy Dadayan
    • 2
  • Enrico Ferro
    • 1
  1. 1.Istituto Superiore Mario BoellaTurinItaly
  2. 2.College of Computing and Information, SUNYAlbanyUSA

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