Organising Municipal e-Government Systems: A Multi-facet Taxonomy of e-Services for Citizens and Businesses

  • Yannis Charalabidis
  • Dimitris Askounis
  • George Gionis
  • Fenareti Lampathaki
  • Kostas Metaxiotis
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4084)


As various e-Government initiatives are being realised throughout the world, policy makers and technology providers start to understand the importance of local administration e-Government systems. Municipalities are often the closest Point of Service for the European citizens and enterprises, having access to all the necessary information and usually providing the final service – a fact that makes their e-Services Portals a very important link in the e-Government chain. After attempting a positioning of municipality systems in the taxonomy of e-government systems, the present paper analyses the set of services that a Municipality Portal should be able to offer, focusing on eEurope – related capabilities. Based on this service directory, a multi-faceted classification mechanism is proposed, leading to an extendible taxonomy of e-Services to be offered by Municipality e-Government systems. A set of facets is analysed for each service, allowing for classification of services based on their main purpose, nature, orientation, means of provision, and various functional characteristics. Through populating, viewing and querying this multi-faceted classification, the design, development, deployment and impact assessment of e-Government systems for Municipalities can be systematically addressed.


Service Category Municipal Service Electronic Service Sophistication Level Municipality System 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Quarterly, M.: Putting citizens online, not in line (April 2001)Google Scholar
  2. 2.
    eEurope, ”Online Availability of Public Services: How is Europe progressing? Web based survey on electronic Public services”, Prepared by Capgemini, European Commission - Directorate General for Information Society and Media, March 3, (2005) Google Scholar
  3. 3.
    European Commission / eEurope Initiative: List of Basic Public Services,
  4. 4.
    Layne, K., Lee, J.: Developing fully functional e-government: A four-stage model. Government Information Quarterly 18, 122–136 (2001)CrossRefGoogle Scholar
  5. 5.
    Holzer, M., Kim, S.T.: Digital Governance in municipalities worldwide. In: An assessment of municipal Web sites throughout the world. The E-Governance Institute/ National Center for Public Productivity. State University of New Jersey, Newark, (Retrieved February 03, 2006)
  6. 6.
    Public Administration Services, North American Industry Classification (NAIC), Canadian Statistical Agency (2006), (Retrieved February 16, 2006)
  7. 7.
    Kaylor, C., Deshazo, R., Van Eck, D.: Gauging e-government: A report on implementing services among American cities. Government Information Quarterly 18, 293–307 (2001)CrossRefGoogle Scholar
  8. 8.
    Local e-government Services List- LGSL, Local e-Government Standards Body, Office of the Deputy Prime Minister, ODPM, UK (2006), (Retrieved February 15, 2006)
  9. 9.
    E-governance Practices, Strategies And Policies Of European Cities, Intelcities FP6/IST Project, European Commission (2004), (Retrieved from July 30, 2004)
  10. 10.
    Municipal Services - Analysis, Requirements and Usage scenarios, eMayor FP6/IST Project, European Commission (December 20, 2004),,1042,sid%253D28578,00.html
  11. 11.
    e-Government Interoperability Framework Version 6.1, Cabinet Office, UK e- Government Unit, (Retrieved February 15, 2006)
  12. 12.
    Definition of Municipal eGovernement Portals, Greek Digital Strategy 2006- 2013 (2005), (Retrieved December 2, 2005)
  13. 13.
    Charalabidis, Y., Karakoidas, V., Theotokis, S., Spinelis, D.: Enabling B2B Transactions over the Internet through Application Interconnection. In: Cunningham, P., Cunningham, M. (eds.) eAdoption and the Knowledge Economy: Issues, Applications, Case Studies. IOS Press, Amsterdam (2004)Google Scholar
  14. 14.
    Charalabidis, Y., Askounis, D., Gionis, G.: A Model for Assessing the Impact of Enterprise Application Interoperability in the typical European Enterprise. In: Interoperability for Enterprise Software and Applications Conference, I-ESA 2006, Bordeaux France, March 22-24 (2006)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Yannis Charalabidis
    • 1
  • Dimitris Askounis
    • 1
  • George Gionis
    • 1
  • Fenareti Lampathaki
    • 1
  • Kostas Metaxiotis
    • 1
  1. 1.Decision Support Systems LaboratoryNational Technical University of AthensZografouGreece

Personalised recommendations