Organising Municipal e-Government Systems: A Multi-facet Taxonomy of e-Services for Citizens and Businesses

  • Yannis Charalabidis
  • Dimitris Askounis
  • George Gionis
  • Fenareti Lampathaki
  • Kostas Metaxiotis
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4084)


As various e-Government initiatives are being realised throughout the world, policy makers and technology providers start to understand the importance of local administration e-Government systems. Municipalities are often the closest Point of Service for the European citizens and enterprises, having access to all the necessary information and usually providing the final service – a fact that makes their e-Services Portals a very important link in the e-Government chain. After attempting a positioning of municipality systems in the taxonomy of e-government systems, the present paper analyses the set of services that a Municipality Portal should be able to offer, focusing on eEurope – related capabilities. Based on this service directory, a multi-faceted classification mechanism is proposed, leading to an extendible taxonomy of e-Services to be offered by Municipality e-Government systems. A set of facets is analysed for each service, allowing for classification of services based on their main purpose, nature, orientation, means of provision, and various functional characteristics. Through populating, viewing and querying this multi-faceted classification, the design, development, deployment and impact assessment of e-Government systems for Municipalities can be systematically addressed.


Service Category Municipal Service Electronic Service Sophistication Level Municipality System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Yannis Charalabidis
    • 1
  • Dimitris Askounis
    • 1
  • George Gionis
    • 1
  • Fenareti Lampathaki
    • 1
  • Kostas Metaxiotis
    • 1
  1. 1.Decision Support Systems LaboratoryNational Technical University of AthensZografouGreece

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