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“Open Choice”: Improving Public Sector Performance with Process Reorganization Methodology

  • Martin Brüggemeier
  • Angela Dovifat
  • Klaus Lenk
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4084)

Abstract

E-Government is not yet harnessed to New Public Management so as to act as a driver for the modernization of public services. To change this situation, a comprehensive framework for modernization processes based on Business Process Reorganization is proposed. It combines a modularization of operative processes in public administration with a fresh look at the institutional framework in which such processes are executed. This framework supports the creation of new networked forms of service production and delivery.

Keywords

Public Sector Business Process Public Service Public Administration Public Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Martin Brüggemeier
    • 1
  • Angela Dovifat
    • 2
  • Klaus Lenk
    • 3
  1. 1.Dept. of Public ManagementFHTW University of Applied SciencesBerlin
  2. 2.Graduate School of Modern GovernanceFaculty of Social Sciences and Economics of Potsdam UniversityPotsdam
  3. 3.Ret. Chair of Public AdministrationUniversity of OldenburgOldenburg

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