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Hidden Negative Social Effects of Poor e-Government Services Design

  • Enrique Stanziola
  • Mauricio Minuto Espil
  • Luis Landoni
  • Santiago Montoya
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4084)

Abstract

Poor usability in e-government, preventing universal adoption, has social, economic and political effects. Some effects can be observed by analysts directly from the results produced by the system itself. However, there exists effects that may be hidden from the analyst direct view-point. One of those effects is the expert intermediation. This phenomenon is launched as a direct consequence of the system design, and originates a “new elite” within the society. It also generates negative externalities for citizens, and creates an artificial digital divide, which is far from the democratic and egalitarian goals of e-government. In this paper we faced the phenomenon, analyzing possible causes and solutions.

Keywords

Potential User Digital Divide Direct User Poor Usability Usability Engineer 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Enrique Stanziola
    • 1
  • Mauricio Minuto Espil
    • 1
  • Luis Landoni
    • 1
  • Santiago Montoya
    • 1
  1. 1.Subsecretariat of Public Income, Ministry of EconomicsGovernment of the Province of Buenos AiresArgentina

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