A Component for Management System and Ubiquitous Environment
Management system is based on agent is divided into two parts such as operational and collaborative customer management and analytical customer management for ubiquitous environment. This system is in charge of marketing automation and customer services which are included in operational and collaborative is developed. And the analytical engine part which can create report in using and analyzing data mining technology which is based on the rules with collecting customer information is developed, too. The operational customer management part takes part in various channels and customer check and it is consisted of many components which are necessary for communication. This was implemented through basis of specialized components and it supports the concept of ASP service. Through the development of a module, which helps to use existing data environment more effectively, it supports and creates an environment that users can use easily.
KeywordsCustomer Service Ubiquitous Environment Operational Automation Data Mining Technology Analytical Customer
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