A CBR-Based Approach for Supporting Consulting Agencies in Successfully Accompanying a Customer’s Introduction of Knowledge Management

  • Mark Hefke
  • Andreas Abecker
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4106)


This paper describes a case-based approach for supporting consulting agencies in accompanying an organisation’s Knowledge Management (KM) implementation. Best Practice Cases (BPCs) of successfully conducted consulting services are captured by the system’s ontology-based case base and reused for further KM introduction services. The system synergetically combines technologies of the Semantic Web with those of Case-based Reasoning. Seen from the KM point of view, the system follows the holistic approach of a KM introduction by considering technological, organizational and human aspects of KM in equal measure.


Knowledge Management Semantic Similarity Knowledge Problem Semantic Similarity Measure Case Retrieval 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Mark Hefke
    • 1
  • Andreas Abecker
    • 1
  1. 1.Forschungszentrum Informatik (FZI)KarlsruheGermany

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