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Case-Based Support for Collaborative Business

  • Ralph Bergmann
  • Andrea Freßmann
  • Kerstin Maximini
  • Rainer Maximini
  • Thomas Sauer
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4106)

Abstract

This paper describes the development of the generic collaboration support architecture CAKE incorporating case-based reasoning (CBR). CAKE provides unified access to knowledge available within an organization, and CBR technology is used throughout the system to distribute this knowledge to agents as required. Adaptive workflows and collaboration patterns selected by a CBR process are introduced for explicitly describing collaboration among agents. In order to guide the technical design of the architecture, a systematic analysis of the requirements for collaboration support has been performed in various application domains.

Keywords

Business Process Application Scenario User Agent Business Process Management Task Description 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Ralph Bergmann
    • 1
  • Andrea Freßmann
    • 1
  • Kerstin Maximini
    • 1
  • Rainer Maximini
    • 1
  • Thomas Sauer
    • 2
  1. 1.Department of Business Information Systems IIUniversity of TrierTrierGermany
  2. 2.rjm business solutions GmbHLampertheimGermany

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