Accessible Information Space to Promote Accessible Tourism

  • Franz Pühretmair
  • Klaus Miesenberger
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4061)


Currently about 10-20% of the population are affected by a disability from temporary or permanent nature. For these people accessibility is a requirement and a necessity. The implementation of accessibility concerns all areas of he society, including tourism objects and tourism services. Besides being a social demand, accessibility has an economic dimension and is an indicator for quality, a trademark and a competitive advantage. So far, the tourism industry has hardly recognized the economic dimension of accessibility. Often the lack of not supporting and promoting accessibility is a combination of missing knowledge about requirements and needs of people with disabilities and the missing of standardized methods to evaluate accessibility, categorize and map it to standardized accessibility labels.


Tourism Industry Accessibility Information Object Selection Travel Planning Accessibility Level 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    European Disability Forum (EDF), EDF Position Paper on Tourism: Framing the Future of European Tourism, Doc. EDF 01/13 EN, Brussels, Belgium (2001)Google Scholar
  2. 2.
    Neumann, P., Reuber, P., et al.: Economic Impulses of Accessible Tourism for All, Study commissioned by the Federal Ministry of Economics and Labour (BMWA), Berlin, Germany (2004) ISSN 0342-9288Google Scholar
  3. 3.
    National Disability Authority Udaras Naisiunta Michumais (NDA), Accessibility and Tourism – Submission to Tourism Policy Review Group, Dublin, Ireland (2003)Google Scholar
  4. 4.
    Berdel, D., Gödl, D., Schoibl, H.: Qualitätskriterien im Tourismus für Behinderte und ältere Menschen, Studie im Auftrag des Bundesministeriums für soziale Sicherheit und Generationen, Vienna, Austria (2002)Google Scholar
  5. 5.
    Hitsch, W.: Probleme, Risken und Chancen des barrierefreien Tourismus, Diplomarbeit am Institut für Unternehmensführung, Tourismus und Dienstleistungswirtschaft der Leopold-Franzens-Universität, Innsbruck, Austria (2005)Google Scholar
  6. 6.
    Pühretmair, F.: It’s time to make eTourism accessible. In: Miesenberger, K., Klaus, J., Zagler, W., Burger, D. (eds.) ICCHP 2004. LNCS, vol. 3118, pp. 272–279. Springer, Heidelberg (2004)CrossRefGoogle Scholar
  7. 7.
    Oertel, B., Hasse, C., Scheermesser, M., Thio, S.L., Feil, T.: Accessibility of Tourism Web sites within the European Union. In: Proceedings of the 11th International Conference on Information and Communication Technologies in Tourism (ENTER 2004), Cairo, Egypt, pp. 358–368. Springer, Heidelberg (2004)Google Scholar
  8. 8.
    World Wide Web Consortium, Web Accessibility Initiative (WAI), Web Content Accessibility Guidelines (WCAG) (25.01.2006), online available on
  9. 9.
    Pühretmair, F., Miesenberger, K.: Making sense of accessibility in IT Design - usable accessibility vs. accessible usability. In: Sixteenth International Workshop on Database and Expert Systems Applications (DEXA 2005), pp. 861–865. IEEE Computer Society, Copenhagen, Denmark (2005)CrossRefGoogle Scholar
  10. 10.
    IHA – Hotelverband Deutschland, Marktsegment – Barrierefreie Hotels, Zielvereinbarungen zur Barrierefreiheit im Gastgewerbe, Checklisten zur Überprüfung der Mindeststandards in Beherbergungs- und Gastronomiebetrieben (23.03.2006), online available on

Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Franz Pühretmair
    • 1
  • Klaus Miesenberger
    • 2
  1. 1.Competence network information technology to support the integration of people with, disabilities (KI-I)HagenbergAustria
  2. 2.Institute Integrated StudiesJohannes Kepler University of LinzLinzAustria

Personalised recommendations