Trust: From Cognition to Conceptual Models and Design

  • Alistair Sutcliffe
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4001)


Trust as a design issue for information systems has appeared in e-commerce, e-science, and a wide variety of collaborative applications. Much discussion has centred around trust in computational artefacts such as protocols, encryption and security mechanisms; however, little research has focused on exactly what trust means in human terms. In this presentation I will review the psychology literature on trust as a product of reasoning processes, and describe a cognitive model to explain and predict inter-personal and inter-organisational trust. I argue that sound design should be based on cognitive models of users, and these should inform the semantics of conceptual modelling as well as guiding the design process. I will explore the implications of the cognitive model of trust for conceptual modelling in requirements specification languages such as i*. The final part will be more speculative. After a brief review of the implementations of trust-enhancing mechanisms in collaborative and e-science systems, focusing on user interface features rather than encryption, etc. middleware, I will discuss the design challenges for future trustworthy systems. This will cover how trust can be communicated, and issues of honesty when users may not always have the best intentions.


Recommender System Cognitive Model Risk Exposure Trust Relationship Initial Trust 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Alistair Sutcliffe
    • 1
  1. 1.School of InformaticsUniversity of ManchesterManchesterUK

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