Abstract
Over the last three decades, the idea of just-in-time manufacturing, with its emphasis on quality improvement, streamlining processes, and reducing inventories, has revolutionized manufacturing operations across the industrial world. While there are many interrelated elements in just-in-time manufacturing, the idea’s success in producing goods has led others to apply the same ideas in services, and more recently, to knowledge management. In this paper, I explore the analogy implied by the idea of delivering knowledge “just-in-time” and argue that this necessarily requires a process-oriented approach to knowledge management.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Russell, R.S., Taylor III, B.W.: Operations Management: Focusing on Quality and Competitiveness, 3rd edn. Prentice Hall, Upper Saddle River (2000)
Canel, C., Rosen, D., Anderson, E.A.: Just-in-time is not just for manufacturing: a service perspective. Industrial Management + Data Systems 100(2), 51 (2000)
Luhn, H.P.: A Business Intelligence System. IBM Journal of Research and Development 2(4), 314–319 (1958)
Kids.Net.Au, Quantum mechanics (encyclopedia entry), Kid’s.Net.Au (2005)
Hecht, K.T.: Quantum Mechanics, p. 661. Springer, Heidelberg (2000)
Ismael, J.: Quantum mechanics. In: Zalta, E.N. (ed.) The Stanford Encyclopedia of Philosophy. Stanford University, Stanford (2000)
Stedl, T.: Intro to Quantum Mechanics. University of Washington (2000)
Jansen, B.J., Pooch, U.: A review of Web searching studies and a framework for future research. Journal of the American Society for Information Science and Technology 52(3), 235–246 (2001)
Cole, K., Fischer, O., Saltzman, P.: Just-in-time knowledge delivery. Communications of the ACM 40(7), 49–53 (1997)
Staab, S., Schnurr, H.-P.: Knowledge and Business Processes: Approaching an Integration. In: International Workshop on Knowledge Management and Organizational Memory of the International Joint Conference on Artificial Intelligence (IJCAI 1999). AAAI, Stockholm (1999)
Abecker, A., et al.: Information supply for business processes: coupling workflow with document analysis and information retrieval. Knowledge-Based Systems 13(5), 271–284 (2000)
Fenstermacher, K.D.: Process-based knowledge retrieval. In: 35th Hawaii International Conference on System Sciences, Waikoloa, Hawaii, U.S.A (2002)
Elst, L.: Weakly-structured Workflows for Knowledge-intensive Tasks: An Experimental Evaluation. In: IEEE WETICE Workshop on Knowledge Management for Distributed Agile Processes: Models, Techniques, and Infrastructure (KMDAP 2003). IEEE Computer Press, Los Alamitos (2003)
Schwarz, S., Roth-Berghofer, T.R.: Towards goal elicitation by user observation. In: Workshop on Knowledge and Experience Management (FGWM 2003), Karlsruhe, Germany (2003)
Aamodt, A., Plaza, E.: Case-based reasoning: Foundational issues, methodological variations, and system approaches. AI Communications, 1994 7(1), 39–52 (1994)
Palkovits, S., Woitsch, R., Karagiannis, D.: Process-based knowledge management and modelling in E-government - An inevitable combination. In: Wimmer, M.A. (ed.) KMGov 2003. LNCS (LNAI), vol. 2645, pp. 213–218. Springer, Heidelberg (2003)
Lee, H.: Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination. Journal of Management Information Systems 20(1), 179 (2003)
Kwan, M.M., Balasubramanian, P.: Process-oriented knowledge management: a case study. Journal of the Operational Research Society 54(2), 204–211 (2003)
Dorfler, A.: Business process modelling and help systems as part of KM in e-government. In: Wimmer, M.A. (ed.) KMGov 2003. LNCS (LNAI), vol. 2645, pp. 297–303. Springer, Heidelberg (2003)
Staniszkis, W.: Supporting administrative knowledge processes. In: Traunmüller, R., Lenk, K. (eds.) EGOV 2002. LNCS, vol. 2456, pp. 468–471. Springer, Heidelberg (2002)
Ramesh, B.: Process knowledge management with traceability. IEEE Software 19(3), 50 (2002)
Pease, A., Li, J.: Agent-mediated knowledge engineering collaboration. In: van Elst, L., Dignum, V., Abecker, A. (eds.) AMKM 2003. LNCS (LNAI), vol. 2926, pp. 405–415. Springer, Heidelberg (2004)
Walsh, K.R., Pawlowski, S.D.: Collaboration and visualization: Integrative-opportunities. Journal of Computer Information Systems 44(2), 58–64 (2003)
Korner, E.J., Oinonen, M.J., Browne, R.C.: The power of collaboration: Using Internet-based tools to facilitate networking and benchmarking within a consortium of academic health centers. Journal of Medical Systems 27(1), 47–56 (2003)
Inkpen, A.C.: Creating knowledge through collaboration. California Management Review 39(1), 123 (1996)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Fenstermacher, K.D. (2005). A Process for Delivering Information Just in Time. In: Althoff, KD., Dengel, A., Bergmann, R., Nick, M., Roth-Berghofer, T. (eds) Professional Knowledge Management. WM 2005. Lecture Notes in Computer Science(), vol 3782. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11590019_76
Download citation
DOI: https://doi.org/10.1007/11590019_76
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-30465-4
Online ISBN: 978-3-540-31620-6
eBook Packages: Computer ScienceComputer Science (R0)