Towards the Agile Management of Business Processes

  • Barbara Weber
  • Werner Wild
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3782)


Today’s dynamic and uncertain business environment requires quick reaction to change and frequent deviations from plans, making business agility indispensable. Therefore process-based systems must be able to flexibly adapt to change and provide learning capabilities. This paper proposes an approach to achieve agility in workflow management systems based on the integration of workflow management and conversational case-based reasoning. Keeping semantical knowledge about ad-hoc deviations in cases allows starting with a lightweight initial workflow model and fosters learning from living processes to continuously improve workflow execution.


Business Process Reputation Score Dangerous Good Agile Management Exception Handling Mechanism 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Reichert, M., Dadam, P.: ADEPTflex – Supporting Dynamic Changes of Workflows Without Loosing Control. Journal of Intelligent Information Systems, Special Issue on Workflow Management 10(2), 93–129 (1998)Google Scholar
  2. 2.
    Luo, Z., Shet, A., Kochut, K., Miller, J.: Exception Handling in Workflow Systems. Applied Intelligence 13(2), 125–147 (2000)CrossRefGoogle Scholar
  3. 3.
    Casati, F., Ceri, C., Pernici, B., Pozzi, G.: Workflow Evolution. Data and Knowledge Engineering 24(3), 211–238 (1998)zbMATHCrossRefGoogle Scholar
  4. 4.
    Abecker, A., et al.: Enabling Workflow-Embedded OM Access With the DECOR Toolkit. In: Dieng-Kuntz, R., Matta, N. (eds.) Knowledge Management and Organizational Memories, July 2002. Kluwer Academic Publishers, Dordrecht (2002)Google Scholar
  5. 5.
    Elst, L., Aschoff, F.-R., Bernardi, M.H., Schwarz, S.: Weakly-structured Workflows for Knowledge-intensive Tasks: An Experimental Evaluation. In: Knowledge Management for Distributed Agile Processes: Models, Techniques, and Infrastructure, KMDAP 2003 (2003)Google Scholar
  6. 6.
    Abecker, A., Bernardi, A., Hinkelmann, K., Kühn, O., Sintek, M.: Context-Aware, Proactive Delivery of Task-Specific Knowledge: The KnowMore Project. Int. Journal on Information Systems Frontiers 2(3/4), 139–162 (2000)Google Scholar
  7. 7.
    Shet, A., Georgakopoulos, D., Joosten, S., Rusinkiewicz, M., Scacchi, W., Wilden, J., Wolf, A.: Report from the NSF Workshop on Workflow and Process Automation in Information Systems. Technical Report UGA-CS-TR-96-003, Univ. of Georgia (October 1996)Google Scholar
  8. 8.
    Weber, B., Wild, W., Breu, R.: CBRFlow: Enabling Adaptive Workflow Management Through Conversational Case-Based Reasoning. In: Funk, P., González Calero, P.A. (eds.) ECCBR 2004. LNCS (LNAI), vol. 3155, pp. 434–448. Springer, Heidelberg (2004)CrossRefGoogle Scholar
  9. 9.
    Gadatsch, A.: Management von Geschäftsprozessen, Methoden und Werkzeuge für die IT-Praxis: Eine Einführung für Studenten und Praktiker, 2. Auflage, Vieweg Verlag, Braunschweig, Wiesbaden (2002)Google Scholar
  10. 10.
    Kolodner, J.L.: Case-Based Reasoning. Morgan Kaufmann, San Francisco (1993)Google Scholar
  11. 11.
    Aamodt, A., Plaza, E.: Case-Based Reasoning: Foundational Issues, Methodological Variations and System Approaches. AI Communications 7(1), 39–59 (1994)Google Scholar
  12. 12.
    Aha, D.W., Muñoz-Avila, H.: Introduction: Interactive Case-Based Reasoning. Applied Intelligence 14(1), 7–8 (2001)CrossRefGoogle Scholar
  13. 13.
    Weber, B., Werner, W.: Application of Lean and Agile Principles to Workflow Management. In: Proceedings of the Fifth International Conference on Extreme Programming and Agile Processes in Software Engineering. Springer, Berlin (2004)Google Scholar
  14. 14.
    Poppendieck, M., Poppendieck, T.: Lean Software Development: An Agile Toolkit, 1st edn. Addison Wesley, Reading (2003)Google Scholar
  15. 15.
    The Agile Alliance. Agile Manifesto (2001), Available at (visited on December 27, 2003)
  16. 16.
    Poppendieck, M.: Wicked Problems (2002), Available at (visited on January 8 2004)
  17. 17.
    Kim, J., Suh, W., Lee, H.: Document-based workflow modeling: a case-based reasoning approach. Expert Systems with Applications 23(2), 77–93 (2002)CrossRefGoogle Scholar
  18. 18.
    Madhusudan, T., Zhao, J.L.: A Case-based Framework for Workflow Model Management. In: Proc. of Business Process Management 2003, Netherlands, June 2003, pp. 354–369 (2003)Google Scholar
  19. 19.
    Wargitsch, C.: Ein Beitrag zur Integration von Workflow- und Wissensmanagement unter besonderer Berücksichtigung komplexer Geschäftsprozesse. Diss., Erlangen (1998)Google Scholar
  20. 20.
    Limthanmaphon, B., Zhang, Y.: Web Service Composition with Case-based Reasoning. In: Proceedings of 15th Australasian Database Conferences (ADC 2003), Australia (February 2002)Google Scholar
  21. 21.
    Hwang, S., Tang, J.: Consulting past exceptions to facilitate workflow exception handling. Decision Support Systems 37(1), 49–69 (2004)CrossRefGoogle Scholar
  22. 22.
    Rinderle, S., Reichert, M., Dadam, P.: Correctness criteria for dynamic changes in workflow systems - a survey. Data and Knowledge Engineering 50(1), 9–34 (2004)CrossRefGoogle Scholar
  23. 23.
    Klein, M., Dellarocas, C.: A Knowledge-based Approach to Handling Exceptions in Workflow Systems. In: CSCW, vol. 9(3-4), pp. 399–412 (2000)Google Scholar
  24. 24.
    Jørgensen, H.D.: Interactive Process Models. Norwegian University of Science and Technology, Trondheim, Norway, Dissertation (2004), Available at (visited on August 23, 2004)
  25. 25.
    Weber, B., Rinderle, S., Wild, W., Reichert, M.: CCBR–driven business process evolution. In: Muñoz-Ávila, H., Ricci, F. (eds.) ICCBR 2005. LNCS (LNAI), vol. 3620, pp. 610–624. Springer, Heidelberg (2005)CrossRefGoogle Scholar
  26. 26.
    Process Mining Research (2005),

Copyright information

© Springer-Verlag Berlin Heidelberg 2005

Authors and Affiliations

  • Barbara Weber
    • 1
  • Werner Wild
    • 2
  1. 1.Institute of Computer Science – Quality Engineering Research GroupUniversity of InnsbruckInnsbruckAustria
  2. 2.EVOLUTION ConsultingInnsbruckAustria

Personalised recommendations