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Towards the Agile Management of Business Processes

  • Barbara Weber
  • Werner Wild
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3782)

Abstract

Today’s dynamic and uncertain business environment requires quick reaction to change and frequent deviations from plans, making business agility indispensable. Therefore process-based systems must be able to flexibly adapt to change and provide learning capabilities. This paper proposes an approach to achieve agility in workflow management systems based on the integration of workflow management and conversational case-based reasoning. Keeping semantical knowledge about ad-hoc deviations in cases allows starting with a lightweight initial workflow model and fosters learning from living processes to continuously improve workflow execution.

Keywords

Business Process Reputation Score Dangerous Good Agile Management Exception Handling Mechanism 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2005

Authors and Affiliations

  • Barbara Weber
    • 1
  • Werner Wild
    • 2
  1. 1.Institute of Computer Science – Quality Engineering Research GroupUniversity of InnsbruckInnsbruckAustria
  2. 2.EVOLUTION ConsultingInnsbruckAustria

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