Abstract
Traditionally performance support and e-Learning have been considered as two separate research fields. This paper integrates them by introducing the concept of context-aware product support systems, which utilizes the notions of context, information object and ontology. The context signifies whether learning or performing goals are pursued in different situations and defines the configuration of the domain knowledge accordingly. An information object is viewed as an enabler of a modular virtual documentation, advancing information reuse. The ontology formalizes the representation of the knowledge contained in the system, facilitates interoperability, and constitutes one of the main building blocks of context-aware product support systems. The prototype system developed illustrates the applicability of the approach.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Bezanson, W.R.: Performance support: online, integrated documentation and training. In: Proc. 13th Int. Con. Systems Documentation: Emerging from Chaos: Solutions for the Growing Complexity of our Jobs, SIGDOC 1995, pp. 1–10. ACM Press, New York (1996)
Commission of the European Communities (COM2001). The eLearning Action Plan: Designing Tomorrow’s Education. Communication for the Commission to the Council and the European Parliament. Brussels, 1-19 (2001)
Pham, D.T., Dimov, S.S., Setchi, R.M.: Intelligent Product Manuals. In: Proc. IMechE, J. Sys. Con. Eng., vol. 213 (1 I), pp. 65–76 (1999)
Abowd, G.D., Dey, A.K., Brown, P.J., Davies, N., Smith, M., Steggles, P.: Towards a Better Understanding of Context and Context-Awareness. In: Gellersen, H.-W. (ed.) HUC 1999. LNCS, vol. 1707, pp. 304–307. Springer, Heidelberg (1999)
Schmidt, A., Beigl, M., Gellersen, H.W.: There is more to Context than Location. In: Workshop on Interactive Applications of Mobile Computing IMC 1998 (1999)
Chen, G., Kotz, D.: A Survey of Context-Aware Mobile Computing Research. Dartmouth Computer Science Technical Report TR2000-381 (2000)
Souchon, N., Limbourg, Q., Vanderdonckt, J.: Task Modelling in Multiple Contexts of Use. In: Forbrig, P., Limbourg, Q., Urban, B., Vanderdonckt, J. (eds.) DSV-IS 2002. LNCS, vol. 2545, pp. 59–73. Springer, Heidelberg (2002)
Setchi, R.M., Lagos, N., Dimov, S.S.: Semantic Modeling of Product Support Knowledge. In: I*PROMS Virtual Conference. Springer, Berlin (2005)
McCarthy, J.: Notes on Formalizing Context. In: Proc. 23rd Int. Joint Con. AI IJCAI 1993, Chambery, France, pp. 555–560 (1993)
Pham, D.T., Setchi, R.M.: Authoring Environment for Documentation Elements. In: Proc. IMechE, J. Sys. Con. Eng., vol. 215 (1 B), pp. 877–882 (2001)
Benton, W.C., Srivastava, R.: Product structure complexity and inventory storage capacity on the performance of a multi-level manufacturing system. Int. J. Prod. Res. 31, 2531–2545 (1993)
Alstete, J.W.: Alternative Uses of Electronic Learning Systems for Enhancing Team Performance. Int. J. Team Per. Man. 7(3/4), 48–52 (2001)
Alonso, F., Lopez, G., Manrique, D., Vines, J.M.: An Instructional Model for Web-Based e-Learning Education with a Blended Learning Process Approach. British J. Ed. Tech. 36(2), 217–235 (2005)
Bareiss, R., Williams, S.M.: ASK Jasper: Performance Support for Students. In: Conf. on Human Fact. in Comp. Sys., pp. 183–184. ACM Press, New York (1996)
Wild, M.: Designing and Evaluating an Educational Performance Support System. British J. Ed. Tech. 31(1), 5–20 (2000)
Dickover, N.T.: The Job is the Learning Environment: Performance-Centered Learning to Support Knowledge Worker Performance. J. Int. Inst. Dev. 14(3), 1–8 (2002)
van Scaick, P., Pearson, R., Barker, P.: Designing Electronic Performance Support Systems to Facilitate Learning. Inn. Ed. and Teach. Int. 39(4), 289–306 (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Lagos, N., Setchi, R.M., Dimov, S.S. (2005). Towards the Integration of Performance Support and e-Learning: Context-Aware Product Support Systems. In: Meersman, R., Tari, Z., Herrero, P. (eds) On the Move to Meaningful Internet Systems 2005: OTM 2005 Workshops. OTM 2005. Lecture Notes in Computer Science, vol 3762. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11575863_138
Download citation
DOI: https://doi.org/10.1007/11575863_138
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-29739-0
Online ISBN: 978-3-540-32132-3
eBook Packages: Computer ScienceComputer Science (R0)