Who Goes There? Internet Banking: A Matter of Risk and Reward

Abstract

There are now more than 7 million internet banking users in Australia. Despite this substantial uptake in Australia, Australian banks continue to concentrate their respective security efforts upon internal mechanisms. Education of bank customers has not for the most part solved the fundamental flaws existent in internet banking. It is widely accepted that the weakest link in internet banking facilities is not with the banks’ internal mechanisms but with customer PC. This paper analyses the research opportunities available to improve internet banking in Australia, which research could be exported to other jurisdictions where internet banking is available.