Abstract
The traditional way to meet a market demand is to develop a product and sell it to the customers. In some cases all the requirements cannot be addressed with a single product, but a larger system with multiple products is needed. Further, a lot of tailoring takes places to convert these products and systems into solutions that are supposed to meet customer requirements exactly. All of these approaches have been widely used for a long time in mobile communications, and as a result we are surrounded by large amount of products and solutions. But this technology explosion has not necessarily resulted in better customer satisfaction.
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© 2005 Springer-Verlag Berlin Heidelberg
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Virtanen, A. (2005). From Products and Solutions to End-User Experiences. In: Bomarius, F., Komi-Sirviö, S. (eds) Product Focused Software Process Improvement. PROFES 2005. Lecture Notes in Computer Science, vol 3547. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11497455_2
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DOI: https://doi.org/10.1007/11497455_2
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-26200-8
Online ISBN: 978-3-540-31640-4
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