Skip to main content

Supporting Communities by Providing Multiple Views

  • Conference paper
Communities and Technologies 2005

Abstract

A number of dimensions are relevant in order to successfully support community life and development. These dimensions include the easiness and broad spectrum of participation, the provision of value in return to the contributions, the visibility of community activity, the support of different levels of membership, the openness to the external world, and the support for evolving phases of the community life. In this paper we present a system that has been designed in order to tackle those dimensions with a particular attention to participation issues. We present first the sources of requirements that have informed the system design and which include the user observation of two companies. Then we present the system, stressing the features of integration with the daily working environment and the provision of multiple situated views, as a means to address the elicited requirements. Finally, we compare our design choices with a broader set of requirements that we have derived from literature.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Agostini, A., Albolino, S., Boselli, R., De Michelis, G., De Paoli, F., & Dondi, R. (2003): Stimulating Knowledge Discovery and Sharing. In Proceedings of the ACM Conference GROUP 2003, Florida, USA, pp. 248–257.

    Google Scholar 

  • Albolino, S., et al. (2002): MILK Deliverable 1: User Requirements. http://www.milkforum.com/

    Google Scholar 

  • Barley, S.R. (1996): Technicians in the workplace: Ethnographic evidence for bringing work into organization studies. Administrative Science Quarterly, 41(3), pp. 404–441.

    Article  Google Scholar 

  • Bentley, R., Appelt, W., Busbach, U., Hinrichs, E., Kerr, D., Sikkel, K., Trevor, J., & Woetzel, G. (1997): Basic support for cooperative work on the World Wide Web. Int. Journal of Human-Computer Studies, 46(6), pp. 827–846.

    Article  Google Scholar 

  • Carrol, J.M. (1995): Scenario-Based Design: Envisioning Work and Technology. System Development, Carroll, J.M. (ed.).

    Google Scholar 

  • Erickson, T., & Kellogg, W.A. (2003): Knowledge Communities: Online Environments for Supporting Knowledge Management and its Social Context. Beyond Knowledge Management: Sharing Expertise, Ackerman, M.A., Pipek, V. & Wulf, V. (eds.). MIT Press.

    Google Scholar 

  • Holland, P.W., & Leinhardt, S. (eds.) (1979): Perspectives on social network research. Academic Press, New York.

    Google Scholar 

  • Isaacs, E., Whittaker, S., Frohlich, D., & O'Conaill, B. (1997): Informal Communication re-examined: New functions for video in supporting opportunistic encounters. Video-Mediated Communication, Finn, Sellen, & Wilbur, S.B. (eds.), Laurence Erlbaum, New Jersey, pp. 459–485.

    Google Scholar 

  • Kuhlen, R. (2004): Change of Paradigm in Knowledge Management-Framework for the Collaborative Production and Exchange of Knowledge. Knowledge Management. An asset for libraries and librarians, Hobohm, H.C. (ed.), IFLA Publications 108, pp. 21–38.

    Google Scholar 

  • Lave, J., & Wenger, E. (1991): Situated learning. Legitimate peripheral participation. Cambridge University Press, Cambridge.

    Google Scholar 

  • Nonaka, I., & Takeuchi, H. (1995): The Knowledge Creating Company. Oxford University Press, New York.

    Google Scholar 

  • Snowdon, D., & Grasso, A. (2002): Diffusing Information in Organizational Settings: Learning from Experience. In Proceedings of the Conference on Computer-Human Interaction (CHI)'02, ACM Press, pp. 331–338.

    Google Scholar 

  • Wellman, B. (1988): Networks as Personal Communities. In Wellman & Berkowitz (Eds.) Social Structures: A Network Approach. Cambridge University Press, New York, pp. 130–184.

    Google Scholar 

  • Wenger, E. (2001): Supporting communities of practice a survey of community-oriented technologies. Report to the Council of CIOs of the US Federal Government.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2005 Springer

About this paper

Cite this paper

Agostini, A., Albolino, S., De Paoli, F., Grasso, A., Hinrichs, E. (2005). Supporting Communities by Providing Multiple Views. In: Van Den Besselaar, P., De Michelis, G., Preece, J., Simone, C. (eds) Communities and Technologies 2005. Springer, Dordrecht. https://doi.org/10.1007/1-4020-3591-8_23

Download citation

  • DOI: https://doi.org/10.1007/1-4020-3591-8_23

  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-1-4020-3590-6

  • Online ISBN: 978-1-4020-3591-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics