An Empirical Research on SMC in an Extended Enterprise Environment
There are few empirical researches and applications of SMC models for shortage of customer data and their complexity. Choosing IT distribution market industry as background, an empirical research is done in this paper. The conclusion is that SMC models do work in IT distribution market industry. They have relatively high prediction accuracy. Also, the revise advice for SMC is put forward to meet different types of customer behaviors.
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