Companies must continue to innovate if they are to remain resilient to changing markets and customer conditions. This is more prescriptive for mature companies where products and innovations may have peaked. World-class companies are constantly seeking new ways to innovate and change to remain relevant and competitive. This case study looks at two technology companies, a multinational and an SME, coming from different technology poles, one hardware micro-technology and one software process technology, sharing skillsand knowledge to remain resilient to ever-changing challenges.

The key attributes demonstrated by the companies during this project could be summarized as follows:
  • Be customer centric

  • Be agile

  • Be knowledge intensive

  • Be responsible to worker needs

  • Be networked

  • Be productive

  • Be involved

  • Be continually learning

  • Be proactively diverse

Readers of this paper may identify these attributes as building blocks for resilience as they may provide insights into what a knowledge enterprise should value to remain resilient and resourceful.


Knowledge framework development software process improvement zero defects measurement 

Copyright information

© International Federation for Information Processing 2006

Authors and Affiliations

  • Frank Murray
    • 1
  1. 1.Piercom LimitedShannonIreland

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