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The Impact of Ubiquitous Computing Technologies on Business Process Change and Management: The Case of Singapore’s National Library Board

  • Conference paper

Part of the IFIP — The International Federation for Information Processing book series (IFIPAICT,volume 185)

Abstract

Ubiquitous Computing technologies are reaching a stage of technical maturity that is enabling their application in everyday business environments. As organizations increasingly adopt these technologies, such as radio frequency identification (RFID), a deeper understanding of their impacts on business process management and design will reveal innovative opportunities for organizations to leverage upon in achieving their objectives. The case of RFID adoption at the National Library Board (NLB) reveals how the technology has enabled deskilling, modularity, and motility in business processes. As a result, NLB has enjoyed higher levels of efficiency, developed novel and differentiated services, and achieved greater customer satisfaction.

Keywords

  • Business Process
  • Ubiquitous Computing
  • Pervasive Computing
  • Information Delay
  • Ubiquitous Technology

These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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© 2005 International Federation for Information Processing

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Ramchand, A., Devadoss, P.R., Pan, S.L. (2005). The Impact of Ubiquitous Computing Technologies on Business Process Change and Management: The Case of Singapore’s National Library Board. In: Sørensen, C., Yoo, Y., Lyytinen, K., DeGross, J.I. (eds) Designing Ubiquitous Information Environments: Socio-Technical Issues and Challenges. IFIP — The International Federation for Information Processing, vol 185. Springer, Boston, MA. https://doi.org/10.1007/0-387-28918-6_12

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  • DOI: https://doi.org/10.1007/0-387-28918-6_12

  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-0-387-27560-4

  • Online ISBN: 978-0-387-28918-2

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