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Knowledge Sharing in Teams of Heterogeneous Experts

  • Gerhard Strube
  • Susanne Thalemann
  • Barbara Wittstruck
  • Kerstin Garg
Chapter
Part of the Computer-Supported Collaborative Learning Series book series (CULS, volume 5)

Abstract

The members of web design teams are experts with different backgrounds. Studying the communication of knowledge within those (such) teams, we found shared knowledge that consists of common background knowledge about the rough structure of the web design process, along with shared meta-knowledge of roles and responsibilities. Further shared knowledge that arises from communication among team members concerns design decisions, which can be conceived of in terms of design parameters. These are the pivotal elements of knowledge discussed during team meetings. We suggest how to place the shared knowledge thus constructed in a model of team members’ knowledge consisting of a header visible for all team members, and a private body that contains the individual expertise. We identify potential barriers and biases in the communication of knowledge among team members, and present interview data on coping strategies in the domain of web design.

Keywords

Team Member Project Manager Shared Knowledge Design Decision Transactive Memory 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media, Inc. 2005

Authors and Affiliations

  • Gerhard Strube
  • Susanne Thalemann
  • Barbara Wittstruck
  • Kerstin Garg

There are no affiliations available

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