How Do People Learn?

Members’ Methods and Communicative Mediation
  • Timothy Koschmann
  • Alan Zemel
  • Melinda Conlee-Stevens
  • Nata P. Young
  • Julie E. Robbs
  • Amber Barnhart
Part of the Computer-Supported Collaborative Learning Series book series (CULS, volume 5)


We are concerned with how learning and instruction are accomplished as interactional achievements, that is the practical details of how participants actually go about doing learning and instruction on a moment-to-moment basis. We focus in this chapter on what we term a problematizing move, that is a form of social action that has the effect of calling something previously held to be so into doubt. Drawing conceptually and methodologically on Ethnomethodology and Conversation Analysis, we examine problematizing moves in two settings—a problem-based learning (PBL) tutorial meeting conducted face-to-face (F2F) and a distributed PBL (dPBL) meeting mediated through a chat interface. We note that even with the constraints on communication imposed by the mediating technology, the methods employed by members to problematize a problem resemble those seen in F2F meetings. We argue that contrasting members’ methods across settings employing different forms of communicative mediation can be instructive with regard to understanding both the effects of the mediation and the nature of the methods themselves.


Pelvic Inflammatory Disease Conversation Analysis Tutorial Group Communicative Mediation Learning Issue 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media, Inc. 2005

Authors and Affiliations

  • Timothy Koschmann
  • Alan Zemel
  • Melinda Conlee-Stevens
  • Nata P. Young
  • Julie E. Robbs
  • Amber Barnhart

There are no affiliations available

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