Abstract
This paper describes research carried out at a telecommunications company, focusing on the changes caused by the implementation of Distance Education Systems (DES) for employee training. The objective was to analyze these changes from six points of view: structural, technological, cultural, political, strategic, and human, based on Motta’s analytical chart (1997). The research also tried to detect how to identify resistances generated with the implementation of the DES. Results show that there is a global consciousness that the DES represents an interesting learning alternative, and because of this, employees proved to be in favor of its use.
Chapter PDF
References
Graeml, A. (2000) Sistemas de Informação. O alinhamento da Estratégia de TI com a Estratégia Corporativa. São Paulo: Editora Atlas.
Motta, P. R. (1997) Transformação Organizational. A teoria e a Prática de Inovar. Rio de Janeiro: Editora Qualitymark..
Robbins, S. (1999) Comportamento Organizational. São Paulo: Editora Pioneira.
Tolbert, P.; Zucker, L. (1998) A Institucionalização da Teoria Institucional. In: Clegg et. al. (Eds.). Manual de Estudos Organizacionais. Modelos de Análise e Novas Questões em Estudos Organizacionais. São Paulo: Editora Atlas.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 IFIP International Federation for Information Processing
About this paper
Cite this paper
Nakayama, M.K., Proano, R., Pilla, B., Silveira, R.A. (2005). The Impact of the Implementation of Distance Education Systems in a Telecommunications Company. In: Nicholson, P., Ruohonen, M., Thompson, J.B., Multisilta, J. (eds) E-Training Practices for Professional Organizations. IFIP International Federation for Information Processing, vol 167. Springer, Boston, MA. https://doi.org/10.1007/0-387-23572-8_20
Download citation
DOI: https://doi.org/10.1007/0-387-23572-8_20
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4020-7756-2
Online ISBN: 978-0-387-23572-1
eBook Packages: Computer ScienceComputer Science (R0)