Capabilities of Chatbots and Its Performance Enhancements in Machine Learning

  • Mahendra Prasad NathEmail author
  • Santwana Sagnika
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1101)


To keep in pace with ever-increasing customer demands, providing instant and useful responses is a prominent need of service providers. Latest technical developments have led to the advent of a faster, easier solution: chatbot. It is an artificial intelligence-based simulation of human conversation to automate customer interactions, thereby reducing manual effort. Not necessarily limited to answering simple product-related queries, chatbots can provide complex predictive analysis within limited response time, by the help of machine learning. Creating a chatbot has become simplistic enough, even for any non-technical person. It can be configured and integrated into any messenger within an organization or social network. This paper discusses the capabilities of chatbots and the enhancements in their performance by the contribution of machine learning.


Chatbot Artificial intelligence (AI) Natural language processing (NLP) Machine learning (ML) Service registry 


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Copyright information

© Springer Nature Singapore Pte Ltd. 2020

Authors and Affiliations

  1. 1.Cognizant Technology Solutions India Pvt. Ltd.BangaloreIndia
  2. 2.School of Computer EngineeringKalinga Institute of Industrial Technology (Deemed to be University)BhubaneswarIndia

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