End User Involvement in the Big Data Based Service Development Process

  • Rui CarreiraEmail author
Conference paper
Part of the Smart Innovation, Systems and Technologies book series (SIST, volume 167)


Even though extant research has addressed end user involvement in the process of Information Systems’ Development within a Smart City environment, it has not done it in its early or Fuzzy Front End phase. Therefore, this paper promotes and describes a concrete big data based service process in which end users and other individual stakeholders are involved since the early phases of development. Researchers used this end user data to define which part of the big data would be opened for developers and citizens in future stages of the project.


User requirements Service development Big data 



This work was funded by the European Union under the 7th Framework Programme for Research and Innovation (FP7-REGPOT-2012-2013-1, Future Cities project, grant number 316296).


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Copyright information

© Springer Nature Singapore Pte Ltd. 2020

Authors and Affiliations

  1. 1.Research Centre N2i, Polytechnic Institute of Maia (IPMaia)MaiaPortugal

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