Federal Express

  • Sanjay DhirEmail author
  • Sushil
Part of the Flexible Systems Management book series (FLEXSYS)


FedEx, since its inception, has crafted a new industry and maintained its dominance as a market leader worldwide (clearly Achilles). However, despite 20 long years of operations in India, the ambitious company has not been able to narrow the gap with DHL. Moreover, the rising threat of disruption in India’s logistics sector and ever-rising demands in e-commerce is fueling the complexity of problems in its India operations.

Supplementary material


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  5. Jeremy Hill (2017) UPS and FedEx: facing economic and policy risks, benefiting from industry tailwinds. Retrieved on 1 Feb 2018 from
  6. Overview of company (2017). Retrieved on 1 Feb 2018 from
  7. Sarah Halzack (2017) The shipping industry is poised for massive upheaval. Can FedEx weather the storm? Retrieved on 1 Feb 2018 from
  8. Top competitors of Fedex in India (2018). Retrieved on 10 Mar 2018 from

Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  1. 1.Department of Management StudiesIndian Institute of Technology DelhiNew DelhiIndia

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