Exploring Need in Narratives: Human–Computer Interaction in the Design of a Home Automation System for the Elderly People

  • Himanshu PandayEmail author
  • Vaishnavi Deepak Bhope
  • Bishakh Bhattacharya
Conference paper
Part of the Smart Innovation, Systems and Technologies book series (SIST, volume 135)


The research paper aims to examine possibilities of establishing a framework for generating insights pertaining to requirements from narratives of users, contradictory to the prevalent establishment of initiating from a need statement. The study shapes open-ended discussions of phenomenological probes as a research tool to structure a negotiated understanding of requisites. The elderly and their participatory engagement with the surroundings were established as a research space for the study, and their narratives were sequentially converted into partially analyzed data, initial and focused codes to comprehend understandings in emerging themes. The concluded themes and their categories illustrated a need of exploration in interaction platforms available to elderly. Emerged themes also facilitated in understanding the shortcomings of contemporary techniques of human–computer interaction. Design of a home automation system is proposed as an example to implement the suggested framework in the context of human-centered design. Validation of the framework for a wider spectrum of design transactions is a subject of future study.


Design research Human-centered design Phenomenology 


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Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  • Himanshu Panday
    • 1
    Email author
  • Vaishnavi Deepak Bhope
    • 2
  • Bishakh Bhattacharya
    • 1
  1. 1.Design ProgrammeIndian Institute of Technology KanpurKanpurIndia
  2. 2.Department of Electrical EngineeringIndian Institute of Technology KanpurKanpurIndia

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