Overseas Courier Services, Pakistan: Logistics Operations at Central Region

  • Muhammad Naiman JalilEmail author
  • Eesha Shah


Managers need to tread carefully between conflicting objectives of operational cost and customer service whilst they are designing and managing any logistics network. This case involves operational cost and customer service issues that Overseas Courier Services (OCS) encountered in year 2012. OCS is a major player in Pakistan’s parcel and cargo services industry providing 212 pick-up locations throughout Pakistan. Its services include parcel and cargo pickup and delivery for its private and business customers. The purpose of this teaching case is to expose class participants to strategic, tactical and operational aspects of network design and transport fleet planning within transportation and logistics industry. It involves analysis for route planning of transport fleet and selecting headquarter location for OCS’s central region.


Logistics operations Transportation operations Route planning Logistics network design Mathematical programming 

Supplementary material

Copyright information

© The Author(s) 2019

Authors and Affiliations

  1. 1.Suleman Dawood School of BusinessLahore University of Management SciencesLahorePakistan

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