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Quality pp 137-156 | Cite as

Analysis of Quality Costs

  • Shyama Prasad Mukherjee
Chapter
Part of the India Studies in Business and Economics book series (ISBE)

Abstract

While no one denies or derates the importance of quality in goods and services produced and delivered, some stakeholders argue that building high levels of quality demands considerable expenses on various heads. At the same time, consumerism provides compensations for poor quality from suppliers or service providers. On the one hand, Crosby would claim that ‘Quality is Free’; on the other hand, manufacturers claim that quality has to be paid for. Of course, quality, in this debate, implies something beyond the minimum level of quality which is inseparably present in the product or service.

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Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  1. 1.Department of StatisticsUniversity of CalcuttaHowrahIndia

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