Quality pp 63-91 | Cite as

Quality Systems and System Standards

  • Shyama Prasad MukherjeeEmail author
Part of the India Studies in Business and Economics book series (ISBE)


In the context of a market that insists on specified quality, timely delivery and reasonable and competitive price, it has become a bad necessity for any manufacturing or service organization—right from a big manufacturing house with many distribution and delivery units to a small or medium enterprise that delivers goods and services at the doorstep of each customer—to integrate all its activities that can directly or remotely affect the customer’s perception about quality of its products and services into a composite entity that determines the fate of business. And this entity is the Quality (Management) System that is directly looked after by top management and not as a support process.


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© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  1. 1.Department of StatisticsUniversity of CalcuttaHowrahIndia

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