Quality pp 21-40 | Cite as

Quality in Services

  • Shyama Prasad MukherjeeEmail author
Part of the India Studies in Business and Economics book series (ISBE)


The pattern of human consumption has changed dramatically over the last few decades, services accounting for more than 40% of the total consumption expenditure against only less than 25% earlier. And quite expectedly, the service sector now contributes a much larger share in the total national income, quite so compared to ‘manufacturing’. Recent estimates put this figure at 58%. Consequently, diversity and quality of services have attracted a lot of attention, and many initiatives have been being taken to improve these.


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Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  1. 1.Department of StatisticsUniversity of CalcuttaHowrahIndia

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