Quality in Services
The pattern of human consumption has changed dramatically over the last few decades, services accounting for more than 40% of the total consumption expenditure against only less than 25% earlier. And quite expectedly, the service sector now contributes a much larger share in the total national income, quite so compared to ‘manufacturing’. Recent estimates put this figure at 58%. Consequently, diversity and quality of services have attracted a lot of attention, and many initiatives have been being taken to improve these.
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