Advertisement

Quality pp 1-20 | Cite as

Quality: A Big Canvas

  • Shyama Prasad Mukherjee
Chapter
Part of the India Studies in Business and Economics book series (ISBE)

Abstract

The history of Quality is as old as that of production. Whatever was produced—through a manufacturing process involving machines or simply through manual operations—had some level of quality built into it, essentially in terms of skills in designing, producing and checking conformity with the design. This level in some cases was quite high and in some others pretty low. Taken somewhat simplistically as the collection of features of the product which could meet some use requirements or had some aesthetic or prestige value or had a long life or was user-friendly, a product and its quality were and are still now inseparable. Of course, with emphasis gradually growing on differentiation among products in terms of their quality, a ‘quality product’ has come to mean a product with a high level of quality.

References

  1. ANSI/ASQ Standard A3. (1978). Quality System Terminology.Google Scholar
  2. Broh, R. A. (1982). Managing quality for higher profits. New York: McGraw Hill.Google Scholar
  3. Budyansky, A. (2009). Improved quality tactic. Total Quality Management and Business Excellence, 20(9&10), 921–930.CrossRefGoogle Scholar
  4. Crosby, P. (1979). Quality is free. New York: McGraw Hill.Google Scholar
  5. Crosby, P. (1996). Illusions about quality. Across the Board, 33(6), 37–41.Google Scholar
  6. Dale, B. G. (1999). Managing quality (3rd ed.). Oxford: Blackwell Business.Google Scholar
  7. Deming, W. E. (1986). Out of the crisis (2nd ed.). Cambridge: Cambridge University Press.Google Scholar
  8. Donkelaar, P. V. (1978). Quality: A valid alternative to growth (Vol. 4). EOQC Quality.Google Scholar
  9. Fiegenbaum, A. V. (1956). Total quality control. Harvard Business Review, 34(6), 93.Google Scholar
  10. Fiegenbaum, A. V. (1983). Total quality control (3rd ed.). New York: Mcgraw Hill.Google Scholar
  11. Fiegenbaum, A. V. (2004). Total quality control (4th ed.). New York: Mcgraw Hill.Google Scholar
  12. Galetto, F. (1999) The golden integral quality approach: From management of quality to quality of management. Total Quality Management & Business Excellence, 10(1), 17–35.CrossRefGoogle Scholar
  13. Garvin, D. A. (1984). What does “Product Quality” mean? Sloan Management Review, Fall, 25–43.Google Scholar
  14. Garvin, D. A. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 94–105.Google Scholar
  15. Garvin, D. A. (1988). Managing quality—The strategic and competitive edge. New York: The Free Press.Google Scholar
  16. ISO 9001. (1994). Quality management systems—Requirements (1st revision).Google Scholar
  17. ISO 9000. (2005). Quality Management Systems: Vocabulary.Google Scholar
  18. Juran, J. M. (Ed.). (1988). Quality control handbook. New York: Mcgraw Hill.Google Scholar
  19. Juran, J. M., & Gryna, F. M. (1993). Quality planning and analysis (3rd ed.). New York: McGraw Hill.Google Scholar
  20. Oakland, J. S. (2003). Total quality management, text with cases. Oxford: Elsevier.Google Scholar
  21. Saraiva, P. M. (2018). Quality and statistical thinking in a Parliament and beyond. Quality Engineering, 30(1), 2–22.CrossRefGoogle Scholar

Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  1. 1.Department of StatisticsUniversity of CalcuttaHowrahIndia

Personalised recommendations