Workplace Bullying and Organizational Well-Being: A Moderated Mediation Model of Psychological Capital and Burnout in Human Services Sector of India

  • Richa Gupta
  • Arti Bakhshi


This study investigates the prevalence of workplace bullying in the Indian human services sector. It also examines the relationship between workplace bullying and organizational well-being (OWB) by employing a moderated mediation model of psychological capital (PsyCap) and burnout. Specifically, the role of burnout as a mediator and PsyCap as a moderator in the relationship between bullying and OWB is analysed. Finally, the study evaluates the moderated mediation impact of PsyCap and burnout on the association between workplace bullying and OWB. The proposed models have been tested among 574 employees using structural equation modelling. The findings revealed that workplace bullying is rampant in the human services sector of India. An indirect association was found between workplace bullying and OWB via burnout. The results of the moderation analyses showed that PsyCap weakened the positive relationship between bullying and burnout and controlled the subsequent effects of burnout on OWB. The moderated mediation association between workplace bullying and OWB was validated by showing that PsyCap moderates the indirect negative effects of bullying on OWB. The study contributes to the extant literature by evaluating the underlying and intervening mechanisms in the relationship between workplace bullying and its outcomes. Further, it represents the first attempt undertaken in Indian settings to explore the role of employee strengths in mitigating the direct and indirect negative effects of workplace bullying. The study endorses the deleterious effects of workplace bullying on employee as well as organizational well-being and highlights the value and buoyancy of employee strengths in tackling the problem.


Workplace bullying Organizational well-being Human services sector Psychological capital Burnout India 


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© Springer Nature Singapore Pte Ltd. 2018

Authors and Affiliations

  • Richa Gupta
    • 1
  • Arti Bakhshi
    • 2
  1. 1.Department of Higher EducationGovernment of Jammu and KashmirJammuIndia
  2. 2.P.G. Department of PsychologyUniversity of JammuJammuIndia

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