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A Proposed Framework for Evaluating the Performance of Government Initiatives Through Sentiment Analysis

  • P. S. Dandannavar
  • S. R. Mangalwede
  • S. B. Deshpande
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 768)

Abstract

The main goal of any Government is to secure the basic rights of its citizens, promoting the welfare (in general) and economic growth while maintaining domestic tranquilly and achieving sustainable development. Government and its agencies introduce several initiatives for the welfare of its citizens and to improve the quality of public services. The performances of all such initiatives need to be evaluated with the involvement of the citizens at large, to draw insights into the public acceptance of such initiatives. These insights gained can be used to restructure/transform the government initiatives to make them more successful. Routinely citizens use social networks to post their opinions, views, and comments. Analyzing social content media is thus very important for Governments to take decisions. Sentiment Analysis, as a tool can be used to analyze the citizens feedback expressed on all such social media.

Keywords

Sentiment analysis Lexicon based methods Machine learning Twitter Government initiative 

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Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  • P. S. Dandannavar
    • 1
  • S. R. Mangalwede
    • 1
  • S. B. Deshpande
    • 1
  1. 1.Department of CSEKLS Gogte Institute of TechnologyBelagaviIndia

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