Platform Ecosystem Orchestration for Efficiency, Development, and Innovation

  • Anssi SmedlundEmail author
  • Hoda Faghankhani
  • Heini Ikävalko
  • Petra Turkama
Part of the Translational Systems Sciences book series (TSS, volume 11)


Platform research has expanded its focus from management of technology domains towards the service of a business. Digital service platforms facilitate ecosystems of participants and compete against each other. Platform ecosystems cannot be managed in a goal-oriented fashion because the number of actors, transactions, and relationships increases beyond the ability of what the platform owner can handle. Instead, platform ecosystems can be orchestrated by designing processes taking place among participants. In this conceptual paper, we present four service platform categories and three platform ecosystem orchestration modes for platform owners. In conclusion, we suggest that platform ecosystems around the service platform require simultaneous orchestration of efficiency, development, and innovation in order to attract and lock-in end users, facilitate transactions, and create novel offerings.


Platform economy Service platform Orchestration 



This research has received financial support from the European Union Horizon 2020 Programme under grant agreement no. 688203.


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Copyright information

© Springer Nature Singapore Pte Ltd. 2018

Authors and Affiliations

  • Anssi Smedlund
    • 1
    Email author
  • Hoda Faghankhani
    • 2
  • Heini Ikävalko
    • 1
  • Petra Turkama
    • 1
  1. 1.Center for Knowledge and Innovation Research (CKIR)Aalto University School of BusinessHelsinkiFinland
  2. 2.Cafe Bazaar Co.TehranIran

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