Organizational Service Management as an Umbrella for Information Business

  • Jana Hanudelova
  • Lenka Prochazkova
Part of the Flexible Systems Management book series (FLEXSYS)


In this chapter we intend to address different aspects of service management and business in relation to service science. With the shift from goods to service(s), and from manufacturing to service economy, a need for the new discipline called service science has arisen. The growth of service sector and its relevance for businesses, as we now live in service-based economy, has resulted in the need for many organizations to adjust their everyday operations to enable them to respond more quickly to changing market conditions, and to be more efficient and effective in the application of services. Thus, the main aim of our work is to perform recherché, examination, and systematization of different aspects of service management and business in relation to the service science. A partial goal is to provide the reader with an overview of the need for the discipline called service science to emerge. Another partial goal is to analyze the importance for businesses to create service innovations. And also an objective is to analyze the need for properly educated professionals and tools to apply the principles of service science. While writing this work we combine the study of literature, mostly scientific literature, with our own analytical proposal, and recommendation capabilities.


Service science Service management Business IT Innovation 


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Copyright information

© Springer Science+Business Media Singapore 2018

Authors and Affiliations

  1. 1.Faculty of ManagementComenius University in BratislavaBratislavaSlovakia

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