Key-Typing on Teleconference: Collaborative Effort on Cross-Cultural Discussion

  • Hiromi HanawaEmail author
  • Xiaoyu Song
  • Tomoo Inoue
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 647)


It often causes difficulty to participate in teleconference for foreign language learners due to language and cultural barrier. In this paper we proposed Key-Typing method to investigate its effects on a conversation. This method successfully enhanced mutual understanding in point of presence of Evidence in Grounding, and promoting retention of shared-knowledge in real-time interactive telecommunication as a consequence. Most of the experiment participants assessed overall conversation quality enhancement and highly evaluated the proposed method in subjective evaluation surveys, also mentioned its potency for further cross-cultural communication.


Cross-cultural communication Discussion Teleconference Common ground Keyword Character input 



This research was partially supported by the JSPS Grants-in-Aid for Scientific Research No. 26330218.


  1. 1.
    Novinger, T.: Intercultural Communication: A Practical Guide. University of Texas Press, Austin (2001). ISBN 0292755716Google Scholar
  2. 2.
    Fujita, R.: Yokoso japan!: the significance of intercultural communication competence. J. Commun. Stud. 30, 3–14 (2009)Google Scholar
  3. 3.
    Pan, Y., Jiang, D., Picheny, M., Qin, Y.: Effects of real-time transcription on non-native speaker’s comprehension in computer-mediated communications. In: Proceeding CHI 2009 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 2353–2356 (2009)Google Scholar
  4. 4.
    Pan, Y., Jiang, D., Yao, L., Picheny, M., Qin, Y.: Effects of automated transcription quality on non-native speakers’ comprehension in real-time computer-mediated communication. In: CHI 2010 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 1725–1734 (2010)Google Scholar
  5. 5.
    Gao, G., Yamashita, N., Hautasaari, A., Echenique, A., Fussell, S.R.: Effects of public vs. private automated transcripts on multiparty communication between native and non-native english speakers. In: CHI 2014 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 843–852 (2014)Google Scholar
  6. 6.
    Gao, G., Wang, H., Cosley, D., Fussell, S.R.: Same Translation but different experience: the effects of highlighting on machine-translated conversation. In: CHI 2013 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems pp. 449–458 (2013)Google Scholar
  7. 7.
    Yamashita, N., Inaba, R., Kuzuoka, H., Ishida, T.: Difficulties in establishing common ground in multiparty groups using machine translation. In: CHI 2009, April 4–9, Boston, MA, USA, p. 680 (2009)Google Scholar
  8. 8.
    Miyabe, M., Yoshino, T., Shigenobu, T.: Effects of undertaking translation repair using back translation. The IEICE Trans. Inf. Syst. (Japanese edetion), J90-D(12), 3141–3150, 2007Google Scholar
  9. 9.
    Hirai, A.: The relationship between listening and reading rates of Japanese EFL learners. Modern Lang. J. 83(3), 367–384 (1999)CrossRefGoogle Scholar
  10. 10.
    Nishizaka, A., Takagi, T., Kawashima, M.: Conversation analysis of woman’s medicine, studies of technosociety. Bunka-shobo Hakubun-sha. [in Japanese] (2008) 6. ISBN 4830111283Google Scholar
  11. 11.
    Okamoto, K., Yoshino, T.: development and evaluation of face-to-face intercultural communication support system using related information of nouns in conversation. J. Inf. Process. Soc. Jpn. 52(3), 1213–1223 (2011). [in Japanese] p. 1219Google Scholar
  12. 12.
    Clark, H.H., Brennan, S.E.: Grounding in communication. In: Resnick, L.B., Levine, J.M., Teasley, J.S.D. (eds.) Perspectives on Socially Shared Cognition, American Psychological Association, ISBN 1-55798-376-3 (1991)Google Scholar
  13. 13.
    Echenique, A., Yamashita, N., Kuzuoka, H., Hautasaari, A.: Effects of video and text support on grounding in multilingual multiparty audio conferencing. In: CABS 2014, August 20–22, Kyoto, Japan (2014)Google Scholar
  14. 14.
    Chapanis, A.: Human Factors in Teleconferencing Systems. Final Report, John Hopkins University, Baltimore, Maryland. Department of Psychology, p. 53, 30 November 1976Google Scholar
  15. 15.
    Japanese Language Proficiency Test.
  16. 16.
  17. 17.
    Tokunaga, R., Hagiwara, T., Kagaya, S., Onodera, Y.: Effects of talking through cellular telephone on driving behavior. Infrastruct. Plann. Rev. 17, 995–1000 (2000)CrossRefGoogle Scholar
  18. 18.
    Liu, R., Inoue, T.: Application of An Anthropomorphic Dining Agent to Idea Generation UBICOMP 2014 ADJUNCT, SEPTEMBER 13–17, SEATTLE, WA, USA p. 610 (2014)Google Scholar
  19. 19.
    Inoue, T.: Naturalistic control of conversation by meal: induction of attentive listening attitude through uneven meal distribution in Co-dining. In: UBICOMP 2014 ADJUNCT, SEPTEMBER 13–17, SEATTLE, WA, USA, p. 605 (2014)Google Scholar
  20. 20.
    Nishimura, R., Kitaoka, N., Nakagawa, S.: Response timing and prosody change modeling in conversations and their application to a spoken dialog system. In: Proceeding of the 48th SIG-SLUD of the Japanese Society for Artificial Intelligence, 37–42, 2006-11-16, SIG-SLUD-A602-07, pp. 37–42Google Scholar
  21. 21.
    Takahashi, T., Hamazaki, M., Takeda, H.: Web community system mediated by avatar-like agents. In: Proceedings of the 15th Annual Conference of JSAI, 2001, JSAI01, p. 80 (2011)Google Scholar
  22. 22.
    Okazaki, K., Kanda, T.: The effects of conversational fillers by virtual agents. In: The 76th National Convention of Information Processing Society of Japan, 1, 237–238 (2014)Google Scholar
  23. 23.
    Gao, G., Xu, B., Hau, D., Yao, Z., Cosley, D., Fussell, S.R.: Two is better than one: improving multilingual collaboration by giving two machine translation outputs. In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work and Social Computing, pp. 852–863Google Scholar
  24. 24.
    Diamant, E.I., Fussell, S.R., Lo, F.: Where did we turn wrong?: unpacking the effect of culture and technology on attributions of team performance. In: Proceedings of 2008 ACM Conference on Computer Supported Cooperative Work, pp. 383–392 (2008)Google Scholar

Copyright information

© Springer Science+Business Media Singapore 2016

Authors and Affiliations

  1. 1.Graduate School of Library, Information and Media StudiesUniversity of TsukubaTsukubaJapan
  2. 2.Faculty of Library, Information and Media ScienceUniversity of TsukubaTsukubaJapan

Personalised recommendations