Lend a Hand to Service Robots: Overcoming System Limitations by Asking Humans

  • Felix Schüssel
  • Marcel Walch
  • Katja Rogers
  • Frank Honold
  • Michael Weber
Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 427)


Service robots such as vacuum-cleaning robots have already entered our homes . But in the future there will also be robots in public spaces. These robots may often reach their system limitations while performing their day-to-day work. To address this issue we suggest asking passersby for help. We enhanced an iRobot Roomba vacuum cleaning robot to set up a low-budget Wizard-of-Oz (WOZ) evaluation platform designed to investigate human-robot interaction (HRI). Furthermore, we suggest how HRI can be investigated in public spaces with a robot in need. An early evaluation shows that our prototype is a promising approach to explore how robots can cope with their limitations by asking somebody for help.


Human robot interaction Public spaces Service robots System limitations Dialog strategies WOZ-study 



The authors would like to thank all passersby who participated in our study. Moreover, the authors would like to thank the Carl-Zeiss-Foundation for the partially funding of this work. This work was also supported by the Transregional Collaborative Research Center SFB/TRR 62 “Companion-Technology for Cognitive Technical Systems”, which is funded by the German Research Foundation (DFG).


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Copyright information

© Springer Science+Business Media Singapore 2017

Authors and Affiliations

  • Felix Schüssel
    • 1
  • Marcel Walch
    • 1
  • Katja Rogers
    • 1
  • Frank Honold
    • 1
  • Michael Weber
    • 1
  1. 1.Institute of Media InformaticsUlm UniversityUlmGermany

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