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Collaboration Engineering

  • Gwendolyn L. Kolfschoten
  • Gert-Jan de Vreede
  • Robert O. Briggs
Chapter
Part of the Advances in Group Decision and Negotiation book series (AGDN, volume 4)

Abstract

Collaboration is a critical process in modern organizations. Many organizations would benefit from access to advanced collaboration technologies (see chapters by Ackermann and Eden and Lewis and Garcia, this volume) and collaboration professionals, such as facilitators (see the chapter by Ackermann and Eden, this volume). However, these technologies are often too complex to effectively use without professional support and collaboration professionals are often too expensive to use on a frequent basis. Collaboration Engineering is an approach to designing collaborative work practices for high-value recurring tasks, and deploying those designs for practitioners to execute for themselves without ongoing support from professional facilitators. Collaboration engineers design collaborative work practices using a facilitation pattern language consisting of “thinkLets” – facilitation best practices that predictably create patterns of collaboration (see for example chapter by Vogel and Coombes, this volume). Experiences demonstrate the feasibility and effectiveness of the approach. This chapter describes and illustrates the Collaboration Engineering approach and thinkLet concept in detail using an illustrative case in a governmental organization

Keywords

Design Pattern Government Organization Collaboration Process Integrity Assessment Collaborative Task 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media B.V. 2010

Authors and Affiliations

  • Gwendolyn L. Kolfschoten
    • 1
  • Gert-Jan de Vreede
    • 2
    • 3
  • Robert O. Briggs
    • 4
  1. 1.Faculty of Technology, Policy and ManagementDelft University of TechnologyDelftThe Netherlands
  2. 2.Center for Collaboration ScienceUniversity of Nebraska at OmahaOmahaUSA
  3. 3.Faculty of Technology, Policy and ManagementDelft University of TechnologyDelftThe Netherlands
  4. 4.Center for Collaboration ScienceUniversity of Nebraska at OmahaOmahaUSA

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