A Model of Organizational Politics Impact on Information Systems Success

Conference paper


The extent of the information systems success is based on various determinants including the organizational politics. This area wasn’t discussed deeply by researchers. Thus a comprehensive understanding of information systems remains fuzzy and elusive in this area.

In an attempt to address this situation a comprehensive model was developed. Although this model is not empirically tested, it tries to explain the impact of organizational politics forms (avoiding, competing, accommodating, compromising, and collaborative) on the information systems success dimensions (system quality, information quality, service quality, use, user satisfaction, and net benefits).


Information systems success organizational politics conflict 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Alter, S. (1996), Information Systems - A Management Perspective (2nd ed.), New York: The Benjamin/Commings Publishing Company, Inc.Google Scholar
  2. 2.
    Barners, S.J., Vidgen, R.T, (2002), “An Integrative Approach to the Assessment of E-Commerce Quality”, Journal of Electronic Commerce Research, 3: 11–127.Google Scholar
  3. 3.
    Bowditch, J. L., Buono, A. F. (1997), “A primer on organizational behavior”, (4th ed.), New York: John Wiley & Sons.Google Scholar
  4. 4.
    Cashman, S., Vermaat,R. (1999), “Discovering Computers 2000-Concepts for A Connected World Retrieved: Feb, 2, 2007, From:
  5. 5.
    Chang, J. C., King, W. R., (2005), “Measuring the Performance of Information Systems: A Functional Scorecard”, Journal of Management Information Systems, 22(1): pp. 85–115.Google Scholar
  6. 6.
    Chang, L., Lin, T., Wu, S, (2002), “The Study of Information System Development (ISD) Process from the Perspective of Power Development Stage and Organizational Politics”, IEEE, Proceedings of the 35th Annual Hawaii International Conference on System Sciences: pp. 265–275.Google Scholar
  7. 7.
    Chrusciel, D., Field, D. W., (2003), “From Critical Success Factors into Criterie for Performance Excellence- An Organizational Change Strategy”, Journal of Industrial Technology, 19(4): pp.1–11.Google Scholar
  8. 8.
    Cragg, P., Tagliavini, M., (2006) “Evaluating Information Systems Alignment in Small Firms”, 13 th European Conference on Information Technology Evaluation, Italy.Google Scholar
  9. 9.
    Davis, G.B., and Olson, M.H. (1985), Management Information Systems (2nd ed.), New York: McGraw-Hill Book Company.Google Scholar
  10. 10.
    DeLone, W.H., McLean, E.R.,(1992), “Information systems success: The quest for the dependen variable”, Information Systems Research, 3(1): pp. 60–95.CrossRefGoogle Scholar
  11. 11.
    DeLone, W.H., McLean, E.R.,(2002), “Information systems success Revisited”, IEEE, 0–7695–1435–9/20.Google Scholar
  12. 12.
    Delone, W.H, Mclean, E.R, (2003), “The Delone and Mclean Model of Information Systems Success: a Ten- Year Update”, Journal of Information Systems, 19: pp. 9–30.Google Scholar
  13. 13.
    Dix, A. J., Finlay, J. E., Abowd, G.D., Beale, D., (2004), Human Computer Interaction, (2th ed.), New Jersey: Pearson Education Inc.Google Scholar
  14. 14.
    Ferris, G. R., Kacmar, K. M, (1992), “Perceptions of Organizational Politics”, Journal of Management, 18(1): pp. 93–116.CrossRefGoogle Scholar
  15. 15.
    Gable, G.G, Sedera, D., Chan, T., (2003), “Enterprise Systems Success: Ameasurement Model”, Twenty-Fourth International Conference on Information System, pp. 576–591.Google Scholar
  16. 16.
    Hochstein, A., Zarnekow, R., Brenner, W., (2005), “Managing Service Quality as Perceived by the Customer: The Service Oriented ServQual”, Wirtschafts Informatik, 46: 382–389.Google Scholar
  17. 17.
    Janis, I.L. (1983) “Groupthink: Psychological Studies of Policy Decisions and Fiascoes”, (2nd Ed., Revised), Boston: Houghton Mifflin.Google Scholar
  18. 18.
    Kacmar, K.M., Ferris, G.R. (1991). “Perceptions of Organizational Politics Scale (POPS): Development and Construct Validation” , Educational and Psychological Measurement, 51(1): pp. 193–205.CrossRefGoogle Scholar
  19. 19.
    Kahn,B.K, Strong, D.M.,Wang, R.y., (2002), “Information Quality Benchmarks: Products and Service Performance”, ACM, 45(4): pp. 184–192.CrossRefGoogle Scholar
  20. 20.
    Kim, J.K, Eom, M.T, Ahn, J.H, (2005), “Measuring IS Service Quality in the Context of the Service Quality-User Satisfaction Relationship”, Journal of Information Technology Theory and Application(JITTA) 7:53–70.Google Scholar
  21. 21.
    Laudon, K. C. and Laudon J. P. (2004), Management Information Systems – Managing the Digital Firm, (8th ed.), New Jersey: Pearson Education Inc. Management Review 34(2): pp. 29–50.Google Scholar
  22. 22.
    Mcleod, R. Jr., Schell, G. P., (2004), Management Information Systems, (9th ed.), New Jersey: Pearson Education Inc.Google Scholar
  23. 23.
    Miles, R. H., (1980) “Macro organizational behavior”, Santa Monica, CA.Google Scholar
  24. 24.
    Morgan,G.(1997), “Images of Organization” (2nd ed.). Newbury Park, CA: Sage Google Scholar
  25. 25.
    Mukama, F., Kimaro, H. C., Gregory, J., (2005), “Organization Culture and its Impact in Information Systems Development and Implementation: A case study from the health information system in Tanzania”, Proceedings of IRIS 28.Google Scholar
  26. 26.
    Nye, L.G. &Witt, L.A.,(1993) “Dimensionality and Construct Validity of the Perceptions of Organizational Politics Scale (POPS)”, Educational and Psychological Measurement, 53(3): pp. 821–829.CrossRefGoogle Scholar
  27. 27.
    Parasuraman, A., Zeithaml, V. A., & Berry, L. L., (1991), “Refinement and reassessment of the SERVQUAL scale”, Journal of Retailing, 67(4): pp. 420–450.Google Scholar
  28. 28.
    Pfeffer, J.,(1992), “Understanding Power in Organizations”, California Publications.Google Scholar
  29. 29.
    Rai, A., Lang, S. S., Welker, R. B., (2002), “Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis”, Information Systems Research, 13(1): pp. 50–69.CrossRefGoogle Scholar
  30. 30.
    Robbins, S. P., Judge, T. A., (2007). “Organizational Behavior” (12th ed.), New Jersey: Pearson Education Inc.Google Scholar
  31. 31.
    Roldan, J.L, Leal, A., (2003), “A Validation Test of an Adaptation of the Delone and Mclean’s Model in the Spanish EIS Field”, Spain: Idea Group Publishing.Google Scholar
  32. 32.
    Sabherwal, R., Jeyarajm A., Chowa, C., (2006), “Information Systems Success: Individual and Organizational Determinants”, Management Scienc, 52(12: pp. 1849–1864.CrossRefGoogle Scholar
  33. 33.
    Seddon, P. B., Staples, S., Patnayakuni, R., Bowtell, M., (1999), “Dimensions of Information Systems Success”, Communication of the Association for Information Systems, 2(20).Google Scholar
  34. 34.
    Seddon, P.B, (1997), “A Respecification and Extension of the Delone and Mclean’s Model of IS Success”, Information Systems Research, 18(3): pp. 240–253.CrossRefGoogle Scholar
  35. 35.
    Seddon, P.B., (1994), “A partial Test Development of Delone and Mclean’s Model of IS Success”, The international Conference of Information Systems, Vanconver.Google Scholar
  36. 36.
    Seen, M., Rouse, A., Beaumont, N. Mingins, C, (2006), “The Information Systems Acceptance Model: A Meta Model to Explain and Predict Information Systems Acceptance and Success”, Manosh University, ISSN 1327-5216.Google Scholar
  37. 37.
    Stair, R. M. (1996), Principles of Information Systems - A Managerial Approach (2nd ed.), Cambridge: An International Thomson Publishing Company, Upper Saddle River, NJ: Prentice Hall.Google Scholar
  38. 38.
    Warne, L., (1998) “Organizational Politics and Information Systems Development- a Model of Conflict”, IEEE, 1060–3425/98.Google Scholar
  39. 39.
    Witt, L. A. (1995)., “Influences of supervisor behaviors on the levels and effects of workplace politics. In R. Cropanzano and M. Kacmar (Eds.), Organizational politics, justice, and support: Managing social climate at work”, Quorum Press: Westport, CT: pp. 37–53.Google Scholar

Copyright information

© Springer Science+Business Media B.V. 2010

Authors and Affiliations

  1. 1.Faculty of InformaticsPalestine Polytechnic UniversityHebronPalestine
  2. 2.Faculty of EngineeringAlexandria UniversityAlexandriaEgypt
  3. 3.Faculty of CommerceAlexandria UniversityAlexandriaEgypt

Personalised recommendations