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A Model of Organizational Politics Impact on Information Systems Success

Conference paper
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Abstract

The extent of the information systems success is based on various determinants including the organizational politics. This area wasn’t discussed deeply by researchers. Thus a comprehensive understanding of information systems remains fuzzy and elusive in this area.

In an attempt to address this situation a comprehensive model was developed. Although this model is not empirically tested, it tries to explain the impact of organizational politics forms (avoiding, competing, accommodating, compromising, and collaborative) on the information systems success dimensions (system quality, information quality, service quality, use, user satisfaction, and net benefits).

Keywords

Information systems success organizational politics conflict 

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Copyright information

© Springer Science+Business Media B.V. 2010

Authors and Affiliations

  1. 1.Faculty of InformaticsPalestine Polytechnic UniversityHebronPalestine
  2. 2.Faculty of EngineeringAlexandria UniversityAlexandriaEgypt
  3. 3.Faculty of CommerceAlexandria UniversityAlexandriaEgypt

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