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Development of Conceptual Framework for Value Cocreation of Service Based on the Japanese Governmental Service Science Research Program

  • Teruyasu MurakamiEmail author
Conference paper
  • 580 Downloads

Abstract

This paper develops the conceptual framework for value cocreation of service through key concept analysis, developed for this paper, extracting constituent concepts from the key concepts involved in project statement documents from the Japanese governmental service science research program, identifying structural relationships among the constituent concepts, and integrating them into the framework. The developed framework reveals several structural features of value cocreation of service, namely, the importance of the introduction of the reproduction cycle into the service-dominant logic, the introduction of the value cocreation mechanism into the provider side, and three types of value created in service.

Keywords

Value cocreation of service Conceptual framework Key concept analysis Service-dominant logic 

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Copyright information

© Springer Japan 2017

Authors and Affiliations

  1. 1.Research Institute for Industrial StrategyTokyoJapan

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