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Analysis of Business Process Innovation Using Outsourcing

  • Takeshi TakenakaEmail author
  • Naoki Tomotake
  • Rui Suzuki
  • Masumi Yoshida
  • Taiki Yamada
  • Shigeaki Shiraishi
Conference paper
  • 576 Downloads

Abstract

Innovative change of business processes is an important concern for both service and manufacturing industries to achieve more sustainable businesses corresponding to rapid changes and globalization of the world economy. This paper presents a discussion of how companies can use outsourcing for business process innovation. We conducted a questionnaire survey targeting business managers in Japan and the U.S. It also analyzes best practices and challenges related to this issue through interviews with BPO vendor companies and user companies in both countries. Finally, the classification of business process innovation using outsourcing it discussed from the viewpoint of a value creation model.

Keywords

Business model Innovation Outsourcing Value creation model 

References

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Copyright information

© Springer Japan 2016

Authors and Affiliations

  • Takeshi Takenaka
    • 1
    • 2
    Email author
  • Naoki Tomotake
    • 2
  • Rui Suzuki
    • 2
  • Masumi Yoshida
    • 2
  • Taiki Yamada
    • 2
  • Shigeaki Shiraishi
    • 2
  1. 1.National Institute of Advanced Industrial Science and TechnologyTokyoJapan
  2. 2.Ministry of Economy, Trade and IndustryTokyoJapan

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