Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service

  • Mitsunari UozumiEmail author
  • Kouichi Yamada
  • Shuto Murai
  • Hajime Asama
  • Kaoru Takakusaki
Conference paper


System surveillance is a function required for continuous operation of a system which consists of various apparatus and networks. Many service providers try to raise their productivity. Their methods are to show some information to a operator after alarm occurs. As another method of the rationalization, a surveillance system shows some information to the operator in the waiting time. We have built the simulated environment of surveillance and compared 12 subjects. Operators are working efficiently most in the type which displays the information. It is an effective method of a productivity improvement to display the information on waiting time.


Surveillance service Service engineering Human interface 


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Copyright information

© Springer Japan 2016

Authors and Affiliations

  • Mitsunari Uozumi
    • 1
    Email author
  • Kouichi Yamada
    • 1
  • Shuto Murai
    • 1
  • Hajime Asama
    • 2
  • Kaoru Takakusaki
    • 3
  1. 1.MITSUBISHI ELECTORIC Corp.KamakuraJapan
  2. 2.Department of Precision Mechanical EngineeringUniversity of TokyoTokyoJapan
  3. 3.Department of Physiology, Division of Neural FunctionAsahikawa Medical CollegeAsahikawaJapan

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